I made a reservation at the Marriott Sydney (Australia) Harbour through Expedia. Serious money, serious rewards: 6 nights, 2426 US$. It was a refundable, full rate reservation, not a deep discount Expedia deal. (Why Expedia? Because I was on a roll making multiple reservation in AU & New Zealand. Also, Expedia all in US $ which is helpful and convenient. Because this was big $$, I actually looked on marriott.com, too. It was the same nightly equivalent in AU $; so I went with Expedia because it was in US $.)
Gave the hotel my rewards number on arrival and it's in the Marriott receipt. Added about $US 600 in miscellaneous during stay. I did find it weird that the Marriott room receipt no where shows the Expedia $$, it just shows six nights paid, but no $$ amount. At other hotels I've seen the Expedia pre-payment as a credit, and then the nightly room rate is charged against the credit.
Got rewards for only the $600 misc and no (zero) nights. That's weird by itself, $600 but no nights. Sent all receipts (hotel & Expedia) to Rewards, they did a minor adjustment for US $ vs. AU $, but no credit for 6 nights or the $2426.
I can't find any "Expedia exception" in any of the fine print I have. Can anyone help?
I'm not a frequent traveler, but I am a rewards junkie and this is a big loss.