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Gift Card Redemption

Question asked by beach4me on Apr 19, 2012
Latest reply on Dec 2, 2013 by stanleyzimblatt

Why is it so difficult to use a Marriott gift card at check out? I have tried three different times to use a gift card for paying my hotel bill and the front desk associates do  not know how to apply gift cards to my bill. It should be as easy as using a credit card. Is it an IT problem (which I find it hard to believe) or are associates just not trained?  I would think it would be part of the training process to learn how to redeem your own Comapny's gift card! The gift cards should have a barcode on the back and be able to swipe at the terminal. Anyone else have this problem? It's very frustrating when it takes 45min or longer just to check out and you are in a hurry to catch a plane.