Do we want consistency, quality or both?

Discussion created by anadyr on Apr 19, 2012
Latest reply on Apr 19, 2012 by nuhusker

I recall that in the 1950's and 60's in the USA Holiday Inn was king of the hill,, and based that status on being consistent--every HI looked like every other one, with drop in a quarter Magic Fingers beds, small TVs, a clock radio, and other amenities and no variance from location to location.  Competition and failure to innovate doomed HI to less than top spot, and now it is a morphed brand, not what it was.  Remember Howard Johnsons'? Same fate.


Are we seeing the same thing with Marriott? Are we comfortable with the consistency that Marriott offers and are we forgiving Marriott for failure to keep up with the competition.  I have posted previously that Ithink rewards programs have a corrosive effect, in that they push points while reducing benefits.  Holiday Inn did not have a loyalty program, there were not points, just good lodging at what was a fair price in the good old days.


Are we being taken for granted here?  Sometimes I wonder.