The Dazzle Factor:  Many of us are still waiting!

Discussion created by anadyr on Apr 12, 2012
Latest reply on Apr 14, 2012 by shoeman1000

Today's Wall Street Journal contain this article about hotels attempting to dazzle guests at check-in.  Many Ritz customers are shown or spoken about.  Perceptive front desk staff can do a lot of this and it costs very little.  Oh, that it were so everywhere!