Which benefit/amenity would you most value that would be reasonable/realistic for a Hotel chain to implement?
Since i seem to use resorts more often waiving those make the most sense to me
This is a bit of a difficult poll from my perspective.
Parking....that can cost anything from a lot to a little to nothing....and not everyone uses it.
Resort fees shouldn't exist, and as far as I am concerned, they should be illegal, so to ask for something as a "benefit" that I strongly consider to be something that shouldn't be there is a bit of a stretch.
There is no "one" benefit" that I would pick.
Guaranteed room upgrade - room upgrades are nice but not always needed.
The higher speed internet access is nice. The free breakfast is nice. The CL access is usually nice (some hotels do a wonderful job, some don't and many don't have such a thing).
Personal assistant could be a nice choice...but if I am staying at a RI in the south....do I really need one?
What's needed is a reasonable package of services and benefits which are of benefit to the guest but do not cost the hotel excessively per person or per room. No resort fees/higher speed internet/breakfast or CL facility, upgrades when available...
I chose other as my top facility is Lounge access. Away from North America, Marriotts are a more respected and upper tier brand with lounges providing good food with beer, wines and cocktails. Lounge access is the most valuable benefit from my point of view!
go the extra mile on all of it...if ambassador is going to be 100+ nights a year, seriously, go all the way for people who spend 1/3 of their life there.
Free breakfast and lounge access. Nice to be upgraded especially when on holiday, but to guarantee it on the booking would be almost impossible. Not viable to upgrade me if someone comes along who is prepared to pay full price.
Well considering that currently "above top tier" status at both SPG and Marriott (ambassador and platinum premier) are essentially worthless my vote goes to "other" which is make at least some token tangible benefit. Many of the listed potential benefits to be voted on are either going to be included in a lower tier or just not going to happen. However if we are going to look at past experience with this company and the competitors, i don't think they give two hoots for that very top of the normal distribution of stayers. The reality is, and read the kills99germs thread carefully, that group of 150 to 300 nights folks is a group that you can not entice through loyalty programs. The kills99.9ofgerms story shows that he could with his stay pattern achieve ambassador status in a little over three months. So what can further incent kills99 to be loyal, well the answer is pretty much nothing. And traditionally that is what the upper little tick in the normal distribution curve of stayers gets, pretty much nothing.
Better stated than I could. Agree completely.
Except the service levels they demand for their loyalty. The points etc are totally immaterial.
Rollover free nights/conversion to points.
None of those really jump out at me. 95% of the time I am alone and don't care about upgrades. I pay my travel and end up being cheap (FF/CY/RI/TP) so I avoid parking/resort fees. LTP on AA and Marriott.
Why not all of them???
Would "guaranteed room upgrade" mean a room near the elevator/not near the elevator/near the laundry room/not near the laundry room/high floor/low floor/mid-level floor/wellness room/corner room/opposite corner room/room near nice maker/room away from ice maker/etc...? If it's a Marriott-defined upgrade, then....
Waived parking/resort/destination fees should be mandatory at some level regardless, that should just be a given.
Status sharing - depends on whether you gift your equal status, or gift Plastic, Wood, or Silver status
Airline status - why not mixed status - you can get Gold in one, Silver in the other, or Gold in both!
Reserved space may be too difficult - what if, for T2, 7 people had the same reserved space??? who gets it?
If anything, Lifetime Elites should be able to get tiered benefits, so maybe at LTS you pick 1, LTG you pick 2, LTP you pick 3, and if a higher LT tier you get all 4 (or 5) benefits. The new program really needs to address LTers getting some additional benefit(s) besides not having to qualify at that status tier year-after-year.
I love the idea of getting to pick our perks! What the male business traveler wants is different from what the elderly couple wants which is different from what the young family wants, etc. What a great idea!
For my wife, recognizing status would be helpful. The benefits I accrue while traveling aren’t passed along to her for when she travels for work. If we are together it is fine of course, but she has no way of getting the status I earned even though she bears some of the sacrifice in heavy travel.
Same here. A "Designated Companion" benefit is the one reward that would be most appreciated. The travel and earnings are teamwork and both of us should earn the benefits.
3 Suite Upgrade Certificates a year. Sometimes I need a guaranteed suite but don't want to pay.
Joint recognition for my wife. She has travelled with me every step of the way to lifetime platinum and I find it a little crazy that, as an elderly leisure traveller, should I turn my toes up first she will have no status at all. This recognition would be an excellent move for us oldies and would cost very, very little.
I agree brianandlin. I floated this idea about "companion" status a while back at https://insiders.marriott.com /message/234818?commentID=234818#comment-234818 .
Perhaps its time to get rabid again!
Free valet parking would be nice. Almost half the hotels we travel to are in the city where you have to either pay for valet @ $25-$40 a day or a parking garage @ $15-$30
There are some hotels that have the designated parking spots for Gold and Platinum but they’re almost never open because just anyone parks there and there’s not much the hotel can/will do To enforce it.
I was at the Sheraton Orlando Airport, and was pleasantly surprised when I arrived at 10pm for check in, the closest parking spot to the main entrance was “Reserved for SPG Platinum”, and was unoccupied!
Suites suites suites
GSOP (Guaranteed Suite on Points).
I was Platinum Premier for a few years before the merger, I miss my United Gold Status. Silver is still nice, but Gold has value!
Guaranteed room upgrade at time of booking will never happen. I book anywhere from same day to weeks and months in advance. Booking in advance and guaranteeing a suite deprives the opportunity for the property to sell the room at a higher price. I wouldn’t ask that of them. That’s greedy and unnecessary.
Free parking should definitely be a perk for maybe Titanium, but definitely Ambassador. *Only if the parking is owned and operated by the property, not some adjacent garage that they have a deal with.
Resort fees seriously annoy annoy me and I would like them to be waived for Titanium and Ambassador, however How often do you really stay at a resort property? Once or twice a year? Not worth it as a perk if I had to choose one of these.
My my vote went to Airline mid-status, i.e. United Gold or American Platinum.
Delta airlines Gold status would be my choice. I fly a good bit, but it's always domestic so it's hard for me to reach Gold status. This would be great if it were offered.
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