I had a recent stay where I was greeted with ***** on my toilet upon checking in. The staff was visibly shaken by the event and did not know how to respond, so I moved forward with action that got me out of the immediate risk of infectious diseases and chose to follow-up with Marriott corporate. The response received by corporate was less than ideal as they stated it was handled the evening of the event. The local hotel was supposed to follow-up according to corporate, stated they did, when in fact, they had not and still have not. Regardless of my status as a Platinum member and someone who has one or more stays/week, I entrusted Marriott to do the right thing and in my opinion, they have not, so I turn to you to weigh in. What do you feel is an appropriate response from Marriott?