when visiting the lounge, do you take drinks (bottled soft drinks / water) back to your room?
This poll needs at least one more option - "Yes, because there is nothing to say you shouldn't".
Whilst I think it would be unacceptable to take, for example, an unopened bottle of wine out of the lounge, I see no problem with taking water and soft drinks back to my room.
I've stayed at some hotels where children are banned from the lounge in the evening. When an adult tries to enter the lounge with a child the staff often say that they can't come in with the child, but they can help themselves to whatever refreshments they want and take them back to their room.
I will see if I can add it. The hotel I am staying at now (Marriott marble arch London) has signs up that say please enjoy drinks in the lounge only!
Grosvenor House had a "togo" station of water, coffee, tea and whole fruits. I am surprised Marble Arch doesn't.
The only thing I take is water from the lounge.
I would not give importance to these signs, In adition I would have asked the manager to remove them. What does it matter where you consume your drinks? . If at the end of the day in one way or another you pay for them.
This is fine, and I have no problem with people taking a drink back to their room, however I have seen whole bottles of wine being taken out of club rooms. That is taking the urine!
I'm with you on this Brilin. Soft drinks not a problem but wine and beer should be consumed in the lounge. We stayed at the Marriott at Gosforth and there was a bloke taking beer and wine out of the lounge in paper cups and feeding them to people in the lobby area, alcohol is now no longer available in the lounge there thanks to people like him.
We also saw people in the Bristol Marriott putting bottles of Stella into their bags and were taking them out of the lounge. We and others reported this and they were confronted and told to only drink within the lounge and terrace area.
It's this type of behaviour from the minority that ruins it for everyone else.
I have noticed lately that a few now have draft beer and draft sparkling and still water in the lounge which is a better way of combatting this sort of behaviour.
Fully agree. Stupid,selfish behaviour by a few ruin things for everyone!
I'm on the fence on this one.
I do tend to bring stuff to my room from the lounge. But I'd never bring more than one glass at a time. A complete bottle is definitely not done (unless paid for). I sometimes do this when I need to get work done or when the lounge is overcrowded.Speaking of overcrowded, I'm still noticing the ongoing trend of smuggling people into the lounge. Staff can't or won't intervene.
Oh, and I always ask for permission before taking anything out.
Whenever I have travelled with family, or on a few occasions with a couple of friends, they have always been given lounge access by the hotel on checking in. In the SPG programme the lounge was always described as "a place to meet friends and colleagues" The 1+1 rule is a Marriott rule and therefore doesn't apply to ex SPG members!
This 1+1 rule has always existed in MarriottLand, but the hotels only ever seem to apply it in the USA/Canada - I’ve never had any problem getting lounge access for all rooms booked in my name whether in UK, Europe or China
brilin wrote: "a place to meet friends and colleagues"
"a place to meet friends and colleagues"
Looks more like "a place to ransack, with friends and colleagues."
Can be if misused. I have to say that the only times I have seen European Club rooms misused( bottles of wine being taken out in Krakow, mass raid on everything on the menu and the bar in Edinburgh) it was by American families.
Oh Brian, please think about what you are saying. I was at the Kensington Marriott last fall for the TUAT, and I can say that the guy filling up his rucksack with Stella's was a good solid Yorkshireman. I challenged him and said, can you leave one for me and he said "She has more".
Not happened with me but I would have done the same as you and perhaps even told management. However as a true Lancastrian, nothing them pesky Yorkies did would surprise me!!!!!
They all pretty much have signs (from what I have seen) which say for consumption in the lounge only although they mostly have "to go" coffee and tea cups as well as for inside. Many lounges in airports also have signs like this. I've also had Marriott staff say to take something and I have seen it happen. If there are children running wild in the lounge, or loud adults, I think absolutely one should take as much food and beverage as you want. It is Marriott's responsibility to keep it civil in there, and if they don't, they have allowed the environment to deteriorate to the point where it is unpleasant. That is an extreme situation.
Normally I would say it is okay to take a coffee or a drink, or a cookie, but not massive amounts of things. Out of my room night rate, I am sure only a small amount is allocated for lounge expenses,one should keep that in mind.
Yes, that's one of the purposes of the M lounges - 24hr access to help yourself. I've only been to a few Marriott's that won't allow you take drinks from the lounge, but usually it's not a problem. Various business travelers grab-n-go to make good use of their time. If that became a universal Marriott policy, that would really suck!
I have to have my coffee on the go. I'm just saying...
Most lounges do allow you to take drinks back to your room.
I always take waters back to the room, used to take sodas when I drank them too. Have on occasion taken a glass of wine back or cookies as well. There are a few in the UK that have signs, I have managed to make nice with the attendant and was provided bottles (plastic) to take or with assurances that I would bring back the glass, was allowed to take a bottle with me.
I look at it as though I've put in the time, the least they can do is let me enjoy a drink/snack in my room. Now, I will take 3-4 bottles in the morning and maybe 2-3 at night but I drink them all. I have seen people load a backpack up with like 12 and that to me is abusing the system. I don't care if you do drink 12, stop at the store and get yourself a case of water if you feel you need that many.
The ones that really grind on me are the people that paid for the floor access and then complain and complain about it not being open so they can get drinks to take. I've seen this a few times in California and was like, geeze people its $200/night for a room, can't you afford drinks? LOL
I'll take anything I can unbolt from the Lounge!!
But yes, water, wine, juice.
I can’t wait to se your “lounge collection” ;)
Here is the sign!
The sign should be modified and read something like:
"consumption in the lounge only", but when you do leave the lounge with a beverage please return at any time and bring your glass with you.
Right, therefore soft drinks must be consumed in the lounge, hard liquor okay to remove from lounge
wow for such a fancy place its a pretty common lookin sign
This type of thing is why i always have a jacket or bag with me in the lounge, not like I'm trying to smuggle 1L bottles, though that's possible too LOL
And, Marriott, if you're reading: The only sign in the hotel that is more annoying than the one, shown above, is the sign on the 25-cent bottle of water in my room, that says, "$5.00" -- however, I've learned to never ignore that sign.
I stayed in a property in Thailand where the soft drinks were free but behind the counter. Ask for one they give it to you, but they open it first so you can't take a "collection" back to your room.
I will take a bottle of water back to my room (I don't drink alcohol and rarely drink soda). I use it to take my meds in the evening and in the morning.
I got used to the tea and cookie at night. 4 years and 25 pounds later I had to go through rehab and withdrawal to break the habit! Seriously though, I take water, coffee and tea to go. I once in a while take a glass of wine (after a particularly bad day). In the mornings I may grab a couple of waters to bring to work. Other than the cookies, I don't take food out of the lounge.
Sunday night I was in the Nashville Airport Marriott and they had a nice lounge. They have transitioned from the water bottles to a water station that had both carbonated and still spouts. They had chilled glass milk bottles you could take with you to your room. They simply requested that you bring the jug back when you were done. I liked it! I believe the Marquis has a water station now as well and is getting away from plastic water bottles all around.
On a side note, a person I have traveled with who will not be named was an abuser of the beverage service - on ALL fronts. Take alcoholic beverages and not fill out an honor card, take tons of soda and water and put them in their luggage, etc etc. I just find that rude and abusive. I suspect this person is not the only one doing it so Marriott is going to keep changing things up to offset this type of activity. Can't blame them!
Way too often my friend.
I know the Leeds Marriott well and always enjoy a good chat with Paul.
The Leeds Marriott has a very generous lounge policy of filling one of its fridges with bottles of white and putting out a case of Red which is quickly replenished as required. The sign went up after people were seen literally carrying out armfuls of unopened bottles and trays piled high with the chicken wings, fish coujons and other food offerings. The lounge also got rid of the trays.
Yes, folks, this is why we can’t have nice things! Though the lounge has absolutely no problem with taking out water, and in reality turns a blind eye to Pepsi and beer.
I like the leeds marriott, its great for a night out right in the centre of town, lounge is good for pre drinks, im sorry to admit i have been known to take some cookies (as many as 3) from the jar back to my room after a few drinks, Ive failed you all I ask for forgiveness !
Mmmm, they are good cookies too!
Well I did take drinks back to my room, even did it in front of the lounge attendant and they did not say a thing to me. So i guess the signs are just there to scare people!
I suppose they come with some sane judgment.
Two bottles of water and a coke are fine. Filling up a backpack with a dozen of items will result in someone pointing at the sign.
Having been around the whole US, cant say i've ever seen anything like this here.
You've never seen a sign "for consumption in the lounge only" at any lounge in the US Marriotts? I think I have pretty much seen them at every Marriott I've been to. Maybe I am seeing things, I will keep an eye out.
Actually, I've seen some lounges with signs and some without!
I've really never looked for a sign, but why would we when we are taking things not bolted down back to the room such as bottles of things? LOL Kidding for sure, but do not remember ever seeing this sign or anything similar.
So does this mean that someone is going out ahead of me, whenever I make a reservation, and putting out the "do not take stuff from the lounges" signs? That's not good....
Appears if we frequent the same properties that could very well be happening.......and it isn't me!
During my recent stay, the concierge was super, super nice - she literally mentioned that the particular wine in the honor bar that I liked was 4 dollars less in the concierge lounge, than the regular lounge downstairs. (a $12 glass downstairs, was a $8 honor bar glass in the lounge.)
By, gosh, she was right!
And she even let me take it downstairs to my room.
Had her pour me a glass, and gave her a 50% tip for the courtesy info.
Just think about that - she probably makes $4 tip on an $8 glass all day long. And she deserves it!
And by charging it to my room, I gets points on the whole thing. Gotta love a few hundred points on a glass of wine!
Happy lounge attendant.
Everyone wins. :-)
Probably a good reason she makes AMAZING tips each night.
And the pour was probably more generous than downstairs!
On top of things, in the CL things are more laidback and you'll have more chances of being allowed to bring your alcoholic beverage to your room. From the public bar/lounge, in many places this is not allowed by law and the staff will not take the risk. (At least: this is the case at all Canadian properties I've visited, except in Québec province.)
When we travel as a family (usually Mr. Lakeshore is on business alone and doesn't even enter the CL), if there is bottled water in a lounge, we always take a few bottles back to the room, as usually there isn't water in the room, and sometimes people get thirsty in the middle of the night!!! We also might also take a soda and a snack IF the lounge is busy, and we eat it in the room...same with a glass of wine, IF it is complementary, and there are plastic cups. But only if the lounge is busy. We actually like being in an uncrowded lounge in the evening to play cards, or just sit and chat after a long day...it's a nice way to relax after a day of sightseeing, we adults having a glass of wine, and the kids enjoying a soda, hot chocolate, or water with a snack. I guess when you have a family, it is nice to have the space of the lounge. And, we have taught our kids from the beginning good manners. They know it is a priveledge to be in the lounge, and they behave accordingly. Unfortuantely, this is not always the case with others...we have seen both children and adults behave very badly...sadly, we have seen the adults abusing the honors system concerning alcohol. Not good for them or Marriott, but a learning lesson for my kids.
On a positive note, in March, the attendant at the London County Hall CL gave me take away boxes (I kid you not) as I think only two people per room were allowed in the CL, and we had the kids with us. He gave me a tray, and he told me to take back chocolate milk, cookies, bottled water, and a glass of wine, which I did! My kids were thrilled...me, too! He also told me to come back before opening, as we had a very early flight, as he let the attendant setting up know that we needed a quick bite to take away before we left...soooo nice! Wish I knew his name...he deserves a spirit to serve award. It was a super quick trip, and I didn't write it down. But, what a great place! If you are in London, stay there!!!
I too, will take a cup of coffee in the morning when there are to go cups. That is REALLY nice!
We have stayed at a few US properties with M clubs, and they seem to be great about take away coffee, soda, water, and simple snacks.
Hope the trend continues!
I am glad you had a nice stay at the County Hall and that the lounge was generous. I look forward to seeing their "new" lounge. It was under construction last time I was there, and before that, they had the old lounge with the frequently broken coffee machine. However, they did have breakfast in the Library, which was wonderful.
Hope you get there soon, techie. I think you will like it! We only were there a very short time on an 18 hour layover from Barcelona, so we didn't get to relax and enjoy the city and hotel. Next time we will, and we will definitely stay at County Hall. I highly recommend choosing it for a London stay. They certainly treat platinum members well. We were graciously upgraded to a junior suite overlooking Big Ben, and as I said, the CL was great even though we were only there very late at night and then early in the morning before heading to Heathrow.
We have stayed at other Marriotts in London, and this is our favorite.
And they do have to go boxes and cups, so it is fine to take food and drink back to the room. A very nice perk. Their CL reminded me of the CL at the new JW Austin(Although the JW Austin's is massive), but both fantastic!
Thank you for the information and appreciate that they treated you well. Although I didn't get upgraded at County Hall, I did enjoy the hospitality. I have stayed there a few times. I've stayed at a total of 10 Marriotts in Greater London. I've been upgraded at the WIQ once and the Heathrow Marriott once....which was very thoughtful of them, but I think that when I have been to the County Hall, it has been fairly full. The breakfasts in the library were really awesome - and the normal rooms I was given in that hotel were in fact quite nice. I do hope to go soon, I will see if the stars align or not. I once visited with the GM in the Library at breakfast, and I really enjoyed talking to her.
I received takeaway boxes in two hotels, recently. Brooklyn Bridge and San Diego Marquis.
We stayed at County Hall as well last summer. Very nice lounge, but they control it very well (guest list in front of the door and people are served at the table in the evening). But staff was extremely generous, getting us custom cheese plates for desert simply by asking. Finished at least a bottle of wine or prosecco per person and no tab at the end of the night. It goes without saying that we tipped our waiter nicely in return.
We only went to the library for the high tea, which was a great experience on its own. In the morning we made sure to get reservations for a table near the window (they wouldn't guarantee it, but they delivered), 7 GBP p.p. extra for unlimited prosecco (a no-brainer really).
Front desk personnel knew our names and reason of the visit (couple's anniversary trip), so they would make sure everything was up to our expectations.
And this on a 100% MR points redemption stay (ok, except the high tea).
Gosh, this thread has kicked up a lot of sand!
And wherever theres stuff to kick around you'll find my size 9s!
If there’s no water in my room I always take bottles out of the lounge. I sometimes take a Pepsi or coffee and cookie to my room. Very, very seldom do I take a bottle of beer to my room, but it has been known. I never take food out. Whatever I take from the Exec lounge to my room I consume in my room. Not through any “holier than thou“ attitude but because I’ve never thought of using the Exec lounge to fill my beer fridge at home - maybe I should...
Only kidding, no nicking the beer to take home, kids, it’s naughty!
My goodness, what stringent rules some places have! It kind of feels like the school lunch room -- "Don't take your food out on the playground!"
Unfortunately, the only Marriott lounge I'm familiar with is the one in Madison/Middleton, Wisconsin, and it is not open 24 hours, (one reason I've not gone back there lately, along with the fact that they want to charge $12 to park in their wide open 3-acre no valet/no parking garage parking lot! Who pays for parking in a suburban lot?!)
But I digress! I have found the Sheraton and Le Meridien Club Lounges to be much more inviting -- almost always open 24 hours (Sheraton Pentagon City is an exception, but they have tons of school field trips who stay at the hotel). Beer & wine mostly only available on week nights, though not in all lounges. Water, soft drinks, cappuccino machine, breakfast bars, whole fruit and sometimes even small cans of fruit juice or containers of yogurt available 24/7. The Sheraton Madison WI even has to-go boxes and plastic ware/napkin sets that the attendant offers, though I've never taken one of those.
I wonder how this amenity will play out over the next few years with the merger.
Take your room rate. How much of it do you think should be allocated for “lounge goodies”. If one has a few beers, some food, a couple of bottles of water etc, the costs get out of hand. I think it is a great amenity and appreciate the hospitality but if you are paying a $100 room rate, think about what’s coming out of the lounge. The $200 or $500 rooms have a lot more to play with. That said, they should give what’s promised, but we should also be realistic in what we use.
techie wrote: but if you are paying a $100 room rate, think about what’s coming out of the lounge.
but if you are paying a $100 room rate, think about what’s coming out of the lounge.
If you're being charged in dollars, I doubt that the lounge will be offering free alcohol. ;-)
I think we all generally agree on this one. Most lounges have a policy -- even if not posted -- that food and beverages are generally there to be consumed in the lounge. Obvious exceptions include water and coffee/tea to go. In the US my experience is that with alcohol they operate an honesty policy of your charging the cost to your room. Lounges in UK/Europe often provide complimentary beer & wine -- which are (generally) for lounge consumption only.
We were staying at the Bristol Marriott (UK) property recently and had the staff challenge a woman who quietly dropped an unopened bottle of wine in her bag. Their policy is lounge consumption only. She really became very nasty when challenged. As we reminded her at the time -- it is a privilege not a right. That is something I somehow feel we should all remember.
I realize we have all worked hard for the lounge access benefit ( we are Platinum Life) but in the end the cost of lounges must be reflected in the room rate cost. We feel that it is a great benefit to have a no charge light breakfast, a quite haven (most times) to escape and a couple of glasses of wine in the evening before dinner. I don't think the evening "snacks" were ever intended to become a dinner substitute !
Hope you all feel this is a reasonable approach.
Yes, mgcandfnc that reflects my opinion, and nice to see the wine-smugglers dealt with!
On my recent trip to San Diego, I stayed at 2 FS Marriotts. Neither had such a sign and the staff gave us a container to hold items which we brought back to the room.
yes I help myself to a handful of soda/juices for mixing my drinks in the room. No one ever said anything to me or my friends!
I'm a Platinum Elite VIP member, I wish they would say something to me! hahaha
LOL got that right Sheree!
seatexan blahahaha! when I tell you I just fell out on the floor laughing so hard!
Caveat Emptor : I have no home training.
Lounge beverages are an explicit complimentary minibar refill. Since the attendant is regularly unavailable to stock the complimentary minibar in my room, I'm forced to take the elevator down to the lounge and stock up.
They need those grocery-store-plastic-hand-baskets so I can carry more back to my room on one trip. Consider I'm binge watching a series on Netflix and I just want to drink. I bring cookies and Kind Bars, or whatever else they have, back to my room, along with the booze.
They know I like my beers, so why don't they just have a larger fridge in the room for me? Because I'm purchaing an Exec Club Level Room, and I'm going down to the lounge several times a day to stock up on as much as I can carry back to my room anyway.
Seriously though, at some hotels the difference between Executive Club Level and the lowest price member rate, standard room, with complimentary breakfast for two, bonus points, and free parking, is $150. So you need to be liquidating the lounge fridge.
since they have removed waters in most instances from Concierge floor rooms I do go into the lounge and take a water. I also see people who have just exercised and come in and take a water so to me that's good
Water should never be in issue. Staying properly hydrated is a human necessity and doing uncomfortable poses under a bathroom tap that you don't know has been cleaned with whatever tools that have been where ever should not be the status quo.
I stayed at a hotel recently and they asked the guests who were in the lounge if they wanted to take out refreshments and provided bags to do so and when asked if I could come back later to get refreshments I was told I could do so.
I went for breakfast, so no alcoholic beverages were in the lounge and not when I went later for refreshments. I am not sure about the evening, as I was not there for the social due to prior engagements.
Id like to think the most of us, actually debating this over a site dedicated to discussion on the hotels we stay at, as probably the largest group of valuable super frequent life long stayers, have paid our way to allow us to take a couple drinks back to the room. Its my attention it will be the one day stayers, who stay at a marriott once in ten years who take the lounge drinks too far and make the need for these signs. I imagine the most of us on here are sensible enough to not take bottle after bottle of plonk because its there.. at least I hope!
I am such a stickler for rules. If there is a sign saying that items are for lounge use only then I will do so, even if I could 'get away with it'. If there is no sign then I go with the thought that there isn't a sign so I make my own rules. I wish I could remember which property but had one that actually told me that I was welcomed to take whatever I wanted back to my room.
I was once at the Hilton in Zurich and they had a policy (at least at that time) of only consuming items in the lounge and the young lady was quite hawkish on making sure people where following the rules and had quite the verbal argument with a guy that wanted to take some glasses of wine back to the room with his lady friend. It got quite heated and my money was on her the whole time!
The Frankfurt Airport Sheraton had an interesting setup (again, back when I was there ) where you could actually enter the lounge on one end and then there was actually rooms past some doors in the back end of the lounge. I saw a guy walk in the front, grab a full just opened bottle of wine and walk through the back door to his room. The lady taking care of the bar area who just put the bottle out 2 minutes before come back completely confused as to what happened to the bottle she just opened. People....
Just had to share those two things that stand out on this subject.
One lounge attendant told me that the sign was there so that they could stop people who were abusing the system by taking a weeks supply of drinks during their one night stay.
I had assumed that was the case. Taking a soda, a water, or a coffee back to my room where I can put my feet up and relax has never been a problem. I have also paid for a beer or wine to take back to sip while I do some work hasn't been a problem either. I have seen people abuse the free amenities, too bad.
I'm not sure I have ever seen a sign, and think it would be fine on the soda and water. They have coffee to go in the morning so don't know why it would be an issue. Cocktails or beer and wine at least where I have stayed are charged to your room, so you kinda own them...no?
I stay at the Renaissance in Fort Worth, TX quite frequently and there is not a sign about food in the lounge. I have even asked the attendant if I could take a beer or glass of wine back and my room and they said yes, absolutely. My rule of thumb is, if there is not a sign, you can remove items from the lounge. If there is a sign, obviously adhere to the sign. And never ever take advantage by removing more than you will consume in a day.
That is a great property and whenever I stayed there back in the 2010-2012 time always took my beverages from the bar to the room, no problem.
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