The recently released Marriot Mobile App is making huge waves amongst Marriot Elite Members. Complaints range from poor UI design and horrible navigation to bugginess and app crashes. It's even been compared to Apple Maps Bad. What do you think?
Has been working great for me, much better than the site. I am using a Samsung 7 Edge
Like anything (I don't know, like, say... MegaBonus sign ups, etc), it could use some work and additional features, like early check-in could use an option if you are Platinum to choose your PAG (and actually have it work), late check-out that says "Your all set" that actually sends data to the hotel so that you are actually "all set", etc, but the app has been OK thus far..
I like this much better.
Interesting way to ask this question jasoncampbell I suspect you didn’t get the answers you were looking for based on the way you asked. Currently, 72% of respondents have voted no. I voted “no” also, but there is a lot of grey area between yes and no that unfortunately isn’t accounted for with these two stark choices.
I don‘t think the app is all bad, however, I detest the nonsensical UI. It simply does not make sense to me... Eventually, I find what I am looking for, but it isn’t intuitive at all to me... I just keep pressing the Marriott logo. I like o0o0o0o0o0o...points!‘s suggestions on some real functionality improvement too.
It needs some sticky navigation so you can always and quickly find what you need. App development is a process and I can assume they have a plan for future releases to address bugs and make enhancements. If not, they should call me as I'm consulting with a client right now on the very same issues.
Did you get the call JW99? I'm in the same biz, we should network a bit.
greekbecky, no I didn't get a call, but networking sounds great. Here's my email if you can send a note with your contact info: email@example.com
jw99, just seeing this...here's my info: firstname.lastname@example.org.
I've never had problems with the Marriott app. Its very basic, but at par with United's app. Personally, I just need it to check in/out and find Marriott locations. I don't need it to be pretty or exciting...:)
Yeah it's pretty crappy. Latest complaint is it shows a rate at a hotel I'm interested in at 169, but when I look to book the lowest rate available is in the lower 200's. The search results and the actual rates just don't match up - and somewhat randomly.
Previously had cases where rates between the app and the website weren't the same and issues trying to modify a reservation with more than one room.
The issue with rates is that you don't always get the same rate every day. So if you are in M-F, the rates may be 110, 130, 150, 150, but it shows 110 a night but 540 (plus tax) rather than 440 plus tax.
Before the site redesign, it was pretty easy to see that information. Now you have to look at the total stay price.
I'm sorry but I think the app is horrible, I have offered suggestions, complaints, and no one (Marriott) ever responds or says 'thank you for your suggestion.' Yesterday I used the app to check in (for today) at the Auburn Hills MI Marriott, got to the hotel and they didn't show me arriving until tomorrow. The app clearly said I was checked in, today.
I have had this happen numerous times.
I really don't like it. It's another example of a great dumbing down that's been occurring on websites & apps for the past 3 years or so. Somebody got the great idea that designs with big images and lots of white space but not much usability was the "IN" thing to do. There's a balance necessary to achieve to make a website or app pleasant to use and actually usable.
Also, if they can show me my Lifetime Nights and my SPG account number, why can't they show my Lifetime Points?
Is it both Android and iOS?
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