Just a fun poll to see how many choose points versus the food and beverage voucher/market item.
Why not both ?
How both? Unless it's a Courtyard, I'm offered points or a market item/F&B voucher. I've yet to receive both.
When points are a choice, I take them. I figure if I decide to eat at a FS property, I might as well earn points for that as well. I make a lot of single night stays, so these points can add up quickly.
It is hard to answer, If I am in Europe, I will always take the offer of arrival gift. At a full service Marriott, I usually take the voucher, at courtyard I take the points, but at FI I take the best I can find in the market as the points are so low and no matter what I pick, if I ask for the points it is fifty / fifty if I get them and if I take the market item, I usually get the points too.
I agree... in some cases in Europe the arrival gift options have been great so worth more then the points
Thinking beyond the moment of arrival,food is usually covered by yourself or some other source, so the points,which you can use later in any number of circumstances, make them more valuable than a bottle of pop. Also if you use a Marriott Credit Card to charge your room points really multiply versus a snack from the "market."
Today, I always take the points, for most of the reasons suggested above. I have found that I am often offered both at a number of properties I visit. I'll have to pay closer attention to any brand distinction, but i can think of multiple instances across full-service, CY and FFI properties where I received both. It must be because I always look exhausted when checking in.
Points, points, points, get my point?
You are supposed to get both, but not all Marriott front desk staff know that this is the this policy.
I always take the points option. The problem is that sometimes they did not come
I take points. More often than not front desk tells me I can take an item from shop (Courtyard) in addition to the points. If there are brands where you are supposed to get both, I would love to have the list!!!!
Here is what Marriott says
In most cases it is points OR food/beverage. The only brands that show points AND food/beverage amenity are AC & CY, and then only in the US & Canada.
Thanks a lot!! I have just submitted a claim with customer service. Lets see what happens.
Recently stayed at a Ritz in Toronto. They didn't bring up arrival gift when I checked in. I followed up with Marriott Customer service, who forwarded my query over to the Ritz. The Front Office Manager said "unfortunately it’s only the full service properties with Marriott that offer this upon arrival as Ritz Carlton Properties do not take part in this offering". The website seems to say differently.
Thanks for your question. Below is the explanation about the Platinum Arrival Gift with regard to The Ritz-Carlton and here is a link to the full Platinum Elite Benefits Marriott Rewards® Elite Benefits Guarantee
Receive a special gift at all participating hotels, offering you a choice of an amenity gift or bonus points. (Amenity gift not available at The Ritz-Carlton, EDITION and Marriott Vacation Club locations.)
Sorry for any confusion. We hope you enjoyed your stay in Toronto.
If the bonus points aren't offered, I'd suggest Marriott update their website with more precise language...offering a choice of amenity gift or bonus points. "Amenity gift" not available at The Ritz-Carlton... It perhaps should state, "amenity gift and bonus points are not available at The Ritz-Carlton, EDITION or Marriott Vacation Club locations and then it probably shouldn't list the points as well.
... or make it clear that the bonus points and amenity gifts are available if you are a member of their own rewards program.
Points ARE awarded at Ritz Carltons - it is the "Amenity Gift" option that is not available - you should ALWAYS get 1,000 points (or 500 miles) at Ritz Carltons. Points are available at all of the brands that participate; I've always thought the chart was clear. I've received 1,000 points at Ritz without issue. Here are 2 recent Ritz examples:
Hotel Arts was a points stay, so 1,000 points. Ritz Chicago was during the summer MegaBonus, so the 3,000 extra is the 2,000 stay bonus and 1,000 Platinum Arrival Gift.
My suggestion: Carry the chart that bejacob posted in your phone and/or have the link communitymanagers posted ready at your draw! If you are not asked about the arrival gift at Ritz, you have no "Guest Compensation" option, but you can call MR to get the 1,000 points added. It is posted, and it is something that should be awarded.
To close the loop on my experience at the Ritz Toronto, they did end up giving me my 1,000 + 4,000 more for the hassle! Even if they wouldn't have given me the 1,000 points, I'd totally stay there again. It was a great stay.
Glad it worked out for you, especially the bonus!
Thanks bejacob I appreciate the list!!! I learned something new!!!! Who says you can't teach an old dog new tricks??!!!
I used to take the points. Now it depends where I am. At the full service Marriott I like the $10. At the JW DC last week it got me a beer and a Starbucks Grande Half Caf. If the lounge there weren't so small I might have taken the points but I hate the lounge there. Too small! And in summer it is over run with kids. At Couryard, FI etc just give me the points.
What brancds give the PLT gift ? I always did at CY but now am at a FF and nada. Not that 500 points means a lot, but over the year it will be 25K points.
For the amenity, I've had some hotels offer me two items from the market when they see I'm not alone. Are there specific terms about this?
I usually take the points since most of my business travel expenses are already covered by my customers. If I take an item from the marketplace while on holiday, its usually an ice cream. Would love to have a beer but in most properties I have visited beer or wine is not included as part of the arrival gift selection options.
We always take the points.
It depends on whether I expect to spend on food and/or drink, I probably choose each option about half the time.
As I usually travel with my wife, and we usually stay for several days, at a Starwood hotel I will take the free breakfast. I will only take the points if there is a lounge where I can have breakfast for free anyway. Free breakfast for 2 for several days always outweighs 500 starpoints.
Actually, I wimp out, again. At an FI or RI, I usually take the points. At a full Service hotel where I am likely to spend $ in a bar or restaurant, I usually go for the Food and drink credit. When I don't spend it by the last day I usually can still switch the credit for points.
Stayed a a westin in palm springs and was surprised when there was a knock on the door and the attendant had a full bottle of champagne and chocolates. Reminded me of what use to be with Marriott .
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