If the last few rooms are available at a particular location, do you think they should be available for platinum elite rewards members or withheld for those willing to pay a high price?
This is a business first try to sell the room and if it looks like the room is not selling , then offer it to all members using their points if they have enough because you want to encourage your guest ,(1) use their points (2) keep staying at Marriott properties on PAID status to earn points for future reward redemption.
I have never had a problem getting a room. But, if I were to find that more and more rooms are not available for points, then I would opt to take my business elsewhere.
But, after 4,000 nights, I find I am very happy with the Marriott Brand.
I'm not sure I'd phrase the question this way, but rather more along the lines of "If the last few rooms at a particular location are available, should they be available for points redemption for any Rewards member, or withheld for paying customers?" Even as a Platinum, I don't think that my points are any more valuable than those of anyone else. My felling is that anyone with sufficient points to be entitled to a room, should be entitled to have it on points. In other words, no limits on rewards rooms. I realize that there may be very limited times of the year (such as the times around Thanksgiving and Christmas) when limits on rooms paid for with points are reasonable, but for the most part, it should be that if you have the points, you get the room regardless of rewards status.
My take on this, as long as there is any rooms available a PP member should be able to reserve it regardless. As the rewards status goes down to gold then you can reserve X amount of days out. Silver add more days out, etc. PP has basically lost all of what used to be privileges.
I think that rooms should be available for points redemption in this situation, but see nothing wrong with the number of points required to book the room being increased to reflect the high cash price the room might otherwise be sold for.
I've always wondered how Marriott hotels, which are mostly franchises, get reimbursed when someone books a night using points. Does anyone have any insight? I've found when travelling abroad to vacation destinations (recently Aruba, Portugal, Greece) the hotel won't show availability with points but if I call and ask they can make it work. In Aruba, the rate was something like $500 / night and they let me book it for 35,000 points, even though that wasn't available . Does the hotel get $500? How does that work??
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