In the pass we was able to just make a reservation on SPG app, then just submit the link to Best Rate Guarantee dept. showing the lower rate. Basically SPG just looked to see if rate is lower on the 3rd party site. Easy approval. However today the BRG rep advised me, it's now aligned with Marriott Look No Further policy(checking for room type/deposit/cancellation policy, etc.) I was declined 3 times today.
"On May 25, 2018 our terms and conditions were updated and we have changed the way we process claims. We now compare the room type, amenities, deposit and cancellation policies on the competing website which match the one you booked on your reservation."
new terms and conditions:
click on my twitter post to see my convo with bloggers: https://twitter.com/HH_Cash/status/1004548549860843520