Issue with Marriott Hotel

Blog Post created by santosh.pesse on Mar 21, 2018

Who on this earth will help to escalate issues at Marriott hotels.

we need to wait too long to even connect to customer support, is this support you provide to ELITE members, why should i suffer because of you.



Hi Marisa,


I am not at all happy with what happened and I took care myself and Neil didn't help me settle Inn. I went told him to change the room.

can you please provide me your management contact details and I need compensation for the same.

first your team asked me go to room where already someone there.

waited your team to clean little bit that dusted room. I know you went and saw room in morning and hope you to know how dirty it was.

Even I didn’t had charge in mobile to check room in nearby hotel. Is this how you want to treat guest. How much more inconvenience you cause to someone.



Current mail:


  1. Mr. Tippappa,


I am very sorry about the issue at check –in last night.  I know you spoke with Neil this morning and he took care of getting you settled into your new room.


As Josef informed you last night, there are no charges for your stay last night While this doesn’t change the inconvenience you experienced I hope it helps you understand that this was definitely a onetime error that will not happen again.  We will be buy you 15,000 Marriott Rewards points for the inconvenience as well.


Please feel free to reach out to me if I can be of any further assistance.


Marisa Hoiem |  General Manager

Residence Inn Portland Hillsboro/Brookwood

3160 NE Brookwood Parkway, Hillsboro, OR 97124

P: 503-844-7777| F: 503-844-7778






Previous Mail :




Thank you for taking the time to share your recent experience with us on the Guest Satisfaction Survey.

Receiving a warm welcome during check-in often times sets the tone for a great stay. Unfortunately, it was brought to my attention that we fell short of meeting your expectations when you arrived at Residence Inn Portland Hillsboro/Brookwood.  In order to better uphold our commitment to deliver exceptional service to every guest, from arrival to departure, I have shared your feedback with the appropriate hotel team in order to improve our upgrade process.

Thank you for being a Marriott Rewards Platinum MEMBER .

Marisa Hoiem
General Manager
Residence Inn Hillsboro/Brookwood