Hotel Review – Marriott Gaylord Texan Hotel Resort and Convention Center
While I typically stay at the Dallas Marriott Las Colinas, I opted to spend a couple of nights this week at the very large Gaylord Texan resort property. The property has a great deal to offer, albeit it is a little hike to reach it just outside of Grapevine proper. I pulled up to the overnight valet stand, and was promptly and courteously greeted by Corey. He took great care of the rental car, and they whisked me inside to check-in.
Check-in was quick and painless, as I had used the app to check-in online, and the young man politely welcomed me as a platinum guest, asked if I preferred points, and told me they had selected a very nice room for me. He pulled out a property map, showed me how best to traverse the labyrinth-like atrium and which elevator bank would be closest to my room. For the record, I later discovered that another elevator bank was actually considerably closer to my room.
The most amazing thing about this property is the sheer size of the atrium, and all the wonderful things they manage to feature there. From a massive pair of two-story cowboy boots, to model trains, and a number of restaurants, it’s quite the sight to behold. I’ve been there at Christmas time, and they really decorate extensively for the holidays. It’s definitely a place you would take the kids during that time of the year.
I was given a king room on the 9th (top floor) with a great view of the atrium down below. I am including a few pictures with views of the remarkable atrium area from my room’s balcony. The balcony had two nice chairs to lounge on in order to take in all the sights and sounds below. The room itself was designed with a Western motif, which is prevalent throughout the entire property. Pictures of wild mustangs adorned the walls, and a cowhide ottoman sat in front of the leather chair. The bed was very comfortable, but the tub very shallow – no soaker tubs here folks.
After a long day, I ventured into the sports bar on the first floor, The Texan Station Sports Bar and Grill. I had “The Texan,” of course, which consisted of pulled pork, baked beans, coleslaw, and pickled veggies (pickles, onions, and tomatoes), a Guinness beer and an iced tea. Delicious!!! You just have to love Texas BBQ! I eat it every chance I get. The place was crowded with conventioneers – Budget Blinds was having their national franchisee meeting and there were lots of them
A few housekeeping points. It was obvious to me that while generally cleaned, my carpet hadn’t been vacuumed after the previous guest’s stay. There were crumbs and what-nots all over the floor, and a drink ring or three on the desk. I wear sandals in the room, so I avoided the crumbs, but I did mention it at the front desk when checking out.
The young man at the front desk was profusely apologetic, and quickly offered to post 5,000 points to my MR account for my disappointment. The points hit within a few hours; I was very pleased to see the follow through. I didn’t receive a copy of my bill under the door as is now the norm, so I requested one at check-out. He offered to email me, and I said “that’s great, much appreciated, however, I still need a printed copy.” He graciously printed one for me, and I found everything to be in order.
On the whole, I really like the Gaylord. That said, it’s a bit out of the way for me, so I will be back in Las Colinas on my next trip.