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March 11, 2019 Previous day Next day
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Suite Night Awards

Posted by laps3781 Mar 11, 2019

when i booked a trip to JW Marco Island i put in for 5 SNAs.  per the rules posted online:

 

Suite Night Award use is based upon availability of the requested suite or premium room.  Checking for availability begins five (5) days before arrival.  If availability is not confirmed five (5) days before arrival, availability is checked each day before arrival up to 2 p.m. local time of the Participating Property one (1) day prior to arrival.  If at that time Suite Night Awards cannot be confirmed, the Suite Night Awards are credited back to the Member's account.  

 

However, Marriott refunded them back to me 4 days early!  I wasn't confident that they would be filled anyway since this is height of their busy season, but feel slighted that cancelled the search far too early.  Has this happened to any one else?  When i asked my ambassador why they refunded so early all i got was crickets.

 

 

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