kharada46

Review: Hawaiian Airlines Extra Comfort + New Meal Service, SEA-HNL

Blog Post created by kharada46 on Aug 2, 2018

Note: this review is of a flight it took back in December 2018.  The services experienced on this flight is still current, however, Hawaiian has since completed retrofitting its A330 fleet with new seats.  Stay tuned for a newer flight review going over their new seats.  

 

As I mentioned in the previous installment of my Snowy Seattle Trip Report, this past Christmas was the first time I traveled on a major holiday.  And the reason Mrs. Island Miler's sister & I chose to fly home that day was so we could split the holiday between our families, and the fact that the fares on Hawaiian were much cheaper that day.  But, thankfully, while Seattle-Tacoma International Airport was crowded, it wasn't chaotic.  And the Priority Pass Loungewe killed time it was empty too.

 

Boarding

The flight my sister-in-law (SIL) and I took on Christmas day was a seasonal second flight from SEA to HNL.  Our flight, Hawaiian Airlines flight 27, was scheduled to depart at 11:00 a.m. with a 10:15 a.m. boarding time.  So 20 minutes to the scheduled boarding time we headed over to the gate area.  And as is often the case, our boarding time came and went.  Slightly behind schedule, pre-boarding commenced at 10:19 a.m., with the actual boarding call being made at 10:21 a.m.

Hawaiian Airlines New Economy Meal SEA-HNL

My SIL and I booked Extra Comfort seating, so we had Zone 2 priority boarding and were able to settle in quickly.  Initially we were in the center set of seats; however, a family was occupying our seats.  Somehow they thought A and B were where C and D were.  But, we preferred the window seat and didn't want to separate the young children from their parents, so we swapped seats with them with my SIL taking the window, and myself in the aisle.

 

 

Seats

I've reviewed Hawaiian Air's Extra Comfort seating back when we flew from Las Vegas to HNLearlier last year.  And these seats were no different, except for the massive amounts of leg space we had.  Our seats were the bulkhead seats, though there's no physical bulkhead separating the first class and Extra Comfort cabins.  However, what this meant for us was gobs of legroom!  More, in fact, than you'd find in the exit row Extra Comfort seats.

Hawaiian Airlines New Economy Meal SEA-HNL

 

Hawaiian Airlines New Economy Meal SEA-HNL

Unfortunately, our seats had seen better days, which is sad because this product is relatively new.  For example, my SIL's IFE wouldn't work.  Period.  And that's a major bummer since the only benefit besides early boarding and extra space for Extra Comfort seats is the "free" in-flight entertainment.  Me?  My power outlet kept popping out, which was really annoying and probably isn't the safest issue in the world.

Hawaiian Airlines New Economy Meal SEA-HNL

As a result of our issues, my SIL just slept most of the flight, while I watched Netflix shows I had downloaded.  The Ranch to be specific, in case you were wondering.

Hawaiian Airlines New Economy Meal SEA-HNL

 

Hawaiian Airlines New Economy Meal SEA-HNL

I will say, though, that it's kind of cool that the airshow features Hawaiian's updated liver.

Hawaiian Airlines New Economy Meal SEA-HNL

I did end up checking out the lavatory too, first time on Hawaiian if I'm not mistaken.  It is, as you'd expect, rather small and inoffensive.  The lavatory was clean, though I don't dig the 60's style tile pattern on the floor.

Hawaiian Airlines New Economy Meal SEA-HNL

 

 

Departure

Boarding took around half an hour to complete, with the cabin door closing at 10:52 a.m.  However, a cargo loading delay kept us at the gate longer than expected.

Hawaiian Airlines New Economy Meal SEA-HNL

And then, an issue occurred on the ramp somewhere near the South Sattelite.  As a result, we had to sit tight at the gate until the all-clear was given.  This happened around 11:29 a.m., at which point we had to pause again for de-icing.  And thanks to the event, de-icing took longer than expected, wrapping up around 11:54 a.m.

Hawaiian Airlines New Economy Meal SEA-HNL

We then took a short 10-minute taxi to the runway, where we queued for another fives minutes.  But, at least there were some interesting planes to look at.

Hawaiian Airlines New Economy Meal SEA-HNL

 

Hawaiian Airlines New Economy Meal SEA-HNL

 

Hawaiian Airlines New Economy Meal SEA-HNL

Then, at 12:16 p.m., our pilot eased on the throttle an hour and fifteen minutes behind schedule.

Hawaiian Airlines New Economy Meal SEA-HNL

Our estimated flight time that day was five hours and fifty-nine minutes, with an arrival estimate of 4:20 p.m. Hawaii Time.  And unlike our last flight on Alaska Air from SEA-HNL, the winds weren't too strong, so there wasn't a lot of turbulence and our flight time was around the average length.  Thank goodness.

Hawaiian Airlines New Economy Meal SEA-HNL

 

 

Meal Service

Meal service began around an hour after departure.  And, per the usual, the crew started with Hawaiian's annoying Pau Hana cart for-purchase service.  Then came the main event; Hawaiian's new hot sandwich lunch service.  As you may recall, sandwich service was announced last year alongside the Airline's new uniforms.  And, back then, I was skeptical of these new, cheapened meals.  Guess what?  I was right.

Hawaiian Airlines New Economy Meal SEA-HNL

On this flight, passengers were offered their choice of soft drink or alcohol (for purchase) in addition to a hot turkey pastrami, arugula, and swiss cheese sandwich with a bag of chips and Honolulu Cookie Company cookies.

Hawaiian Airlines New Economy Meal SEA-HNL

When I first saw this sandwich on Hawaiian's menu, I was concerned.  This being economy class, I was certain they'd toss the whole thing into the oven, arugula and all.  And guess what?  I was right.  The sandwich was nice and warm, but the arugula was wilted into oblivion, and the cheese melted so much it all ran out of the sandwich and got stuck in the bag.

Hawaiian Airlines New Economy Meal SEA-HNL

Taste-wise, the sandwich is ok.  It's not offensive, but not great either.  It would've been better if the arugula wasn't wilted and the cheese wasn't non-existent but, again, this is economy.

Hawaiian Airlines New Economy Meal SEA-HNL

Nearly four hours later and about an hour from landing, our crew sprung into action for the pre-arrival beverage service.  At this time the crew wished our flight a Merry Christmas and offered all a complimentary Mai Tai Punch.  I opted for a POG, which was served with a bag of Hawaiian's Pau Hana Snack Mix.

 

 

Arrival

At 5:44 p.m. Pacific Time or 3:44 p.m. Hawaii Time, we began our descent.  However, our flight took a different route into Honolulu that day.  We approached the island much further to the west than normal.  So instead of flying over the east coast, out to sea, and turning over Ko Olina, we flew past the North Shore and turned east off of Kaena Point.  This gave us spectacular views of Oahu's rugged North Shore and Waianae Coast.

Hawaiian Airlines New Economy Meal SEA-HNLWaialua

 

Hawaiian Airlines New Economy Meal SEA-HNLKaena Point

 

Hawaiian Airlines New Economy Meal SEA-HNLWaianae Coast

 

Hawaiian Airlines New Economy Meal SEA-HNLNanakuli

 

The views Ko Olina, Kapolei, Ewa, Pearl Harbor, and HNL itself were also great, as usual.

Hawaiian Airlines New Economy Meal SEA-HNLKo Olina Resort

 

Hawaiian Airlines New Economy Meal SEA-HNLKapolei

 

Hawaiian Airlines New Economy Meal SEA-HNLPearl Harbor and Pearl City

 

Hawaiian Airlines New Economy Meal SEA-HNLHickam AFB

 

Then, finally, we touched down at 4:16 p.m. Hawaii Time, an hour and 16 minutes behind schedule.  We then took a quick, four-minute taxi to our gate, pulling in at 4:20 p.m.

Hawaiian Airlines New Economy Meal SEA-HNL

 

Hawaiian Airlines New Economy Meal SEA-HNL, Final Thoughts

Hawaiian's new meals are, well, a major step backward from the previous meals.  I don't care what they say.  The new sandwich service cheapens the experience and is just as unsubstantial as the old meal service.  Plus, the sandwich, while good in concept, is a fail in practice.  What would be better is something more like Starbucks' hot sandwiches like the turkey pesto or chicken artichoke.  But it is what it is.  At this point, I'd rather pay $7 or $8 for a more substantial, tasty meal on Alaska Airlines.

 

As for the rest of the flight, our crew was friendly and effective.  The flight, as you know, was late as is often the case when I fly Hawaiian.  And the equipment is in poor condition.  So, par for the course, really.

 

 

Snowy Seattle Trip Report

Alaska Airlines Premium Class HNL-SEA

Silvercar Seattle

Introduction

SpringHill Suites Seattle Downtown/South Lake Union

Starbucks Reserve Roastery Seattle Revisited

Din Tai Fung

Mee Sum Pastry

Our Seattle Repeats

The Club at SEA - South Satellite

Hawaiian Airlines New Economy Meal SEA-HNL

Outcomes