khagan

MARRIOTT REWARDS HAS GOTTEN WORSE

Blog Post created by khagan on Jul 13, 2018

Ever since the announcement of the SPG purchase, Marriott Rewards tracking and customer services has gotten worse.  I have not gotten full credits or points for multiple recent stays and have reached out to Marriott via email and website with no response.  I am a Platinum Rewards Member and have been with Marriott for over 20 years.  I think it is time to move on to Hilton or Hyatt.  The lack of respect for long term and consistent customers is just not there anymore. 

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