Non-existent phone support  - for Platinum!

Blog Post created by ken.brown on May 31, 2018

I am a very dedicated Marriott customer, Platinum for the past 6 years and Gold Elite for life.  In the past few months I've noticed a significant and very frustrating deterioration in the phone support, even on the Platinum line:

- intro voice messages are ridiculously long

- I cannot get through to an individual

- I had an emergency yesterday with a son travelling in Europe yesterday and COULD NOT get any human to answer.


Whit this level of response, what is it worth to be loyal? 


I hope that this message gets through to senior management.


Kenneth (KB)