We'd not been to New York City since early in 2017, so found a great airfare on the brand new Delta Airlines A220 into New York LaGuardia Airport (LGA) so heck yeah, let's go! NYC hotel rates are pretty pricey for the most part so I decided to use the points/cash rate and started the search. Having stayed at the East Side Marriott, Marriott Marquis, Renaissance Times Square, Algonquin Hotel as well as a few Hilton properties over the last 16 or so years we decided to check out some Insider Hotel Reviews found here https://insiders.marriott.com/docs/DOC-13379, TripAdvisor reviews as well as reviews on the different properties around Manhattan. Of course attempting to maximize the value the search got pretty extensive and then finally settling on the https://www.marriott.com/hotels/travel/nycpr-residence-inn-new-york-manhattan-central-park/ based upon the ability to get a descent value with the points/cash rate as well as the location of the property. The Courtyard and Residence share the same building on the corner of Broadway and W 54th with the lobby entrance on 54th.
I checked in via the Mobile App as I've become accustomed to do for a couple of reasons. First because I could and the one I've become quite fond of is the ability to use the "Chat" feature with the property. I selected our arrival time for 1:30 PM and then inquired about storing our luggage if the room wasn't ready upon our arrival. Luggage storage no problem just give it to the Bell Stand. The day before our travel I sent another request via the "Chat" to inquire about a nice view room, maybe even a corner room, hey if you don't ask you may not get any type of upgrading period. We arrived at the hotel at 1:45 PM to find a very lively lobby area with folks coming and going as well as a happy polite smiling Front Desk Associate who informed us that we could have a view of the city and a bit of Central Park with a nice corner Studio Room (the King Studio was the room type reserved) but it wasn't quite ready. She said that she would call me when it was and true to her word 45 minutes later while we were out shopping for some breakfast stuff to cook she called to tell me it was ready.
Our room was on the 52nd floor out of 65 (supposedly the tallest hotel in North America) has floor to ceiling windows along almost the entire expanse of the room. Great view of the Hudson River, Times Square area, out east toward the East River and tiny view of the east side of Central Park. The room was fairly good sized for NYC and did not have a cramped feel to it at all, probably helped by the windows. Much like throughout Europe you need to put one key into the main room power slot (for lack of a better term) or you'll not have any power. The Front Desk Associate suggested we keep that key in the slot during our visit or you lose power to the fridge as well. That seemed somewhat odd that a fridge was on the same main power, but then what do I know about electricity things in the first place, so for once in my life I decided to do what I was told to do.
The chair in the corner was very comfortable as was the King bed. A large dresser with three smaller drawers and two large drawers is where the HD TV sat as well as a work area that had four to five power outlets along with a desk chair.
The Studio room had one of the most unique kitchenette areas we've run across. The refrigerator was pull out drawer with the freezer below in the same type of drawer style. Microwave in a cabinet above the sink with the kitchen utensils in a different cabinet next to the microwave. Okay, the dishwasher was in another pull out drawer style near the room door......just crazy yet oh so well designed with regards to space as well as functionality. Since there was no stove they have a note telling you if you'd like a two burner portable stove top to call Housekeeping and they'd bring it to you, which they did in fact very fast. Just about everything one would need they had though of and incorporated into the room.
The bathroom has one sink along with ample drawer space although counter space somewhat limited. The shower was good sized with a large shower head on a wand if you wanted to use it in the manner. Another interesting feature I'd not seen in a hotel was a temperature gauge on the water handle, another pretty nice feature to go along with the kitchen layout.
The closet was between the kitchenette and bathroom with a safe and plenty of room for hanging clothes. The entire place was very clean and well stocked with towels along with a very fresh aroma.
The 4th floor houses both, but we did not stop by either as there are far too many places within a 10 minute walk to spend time in the hotel, but keep in mind they share space with the Courtyard and from the notes in the elevator advising of the busy hours for breakfast I'd guess it gets pretty crowded.
While the condition of the room was excellent and clean, the Housekeeper neglected to replenish any dish towels so we were forced to use the bathroom washcloths and hand towels in the kitchenette. We also did not get dishwasher soap, coffee packets nor creamer packets replenished either and had to call downstairs for all on the last two mornings of our three night stay. They were very prompt in getting the requested items when we'd call downstairs, but the Housekeeping folks should not have missed those things.
The TV menu feature did not have any account information associated with it so you either had to checkout via the phone, Front Desk or Mobile App. I opted to turn in the keys at the Front Desk since I wanted to advise them of the minor Housekeeping issues.
The location of the hotel was great. Far enough away from Times Square for our liking, but only 10 blocks if you really wanted to visit. Between Broadway and 8th Avenue puts you among the Hell's Kitchen area with too many dining spots to try. A quick five minute walk and you're in Central Park while subway stations are five minutes or less. This may well be our go to spot in NYC since we loved the room and the ability to make breakfast as well as have a spot to keep snacks refrigerated. If all the floors were set up as our floor was there are just nine rooms on each floor. There are four very fast elevators for the Residence Inn side of things and we did not have any problems that you often encounter in a busy NYC hotel, waiting for an elevator.
Using the points/cash concept we were able to tinker with the best nightly rates and get the cash rate very low for one of our nights. It pays to spend time searching things out.
The Associates we encountered were all very friendly and helpful.