I am staying at the first time in the Sheraton San Juan Hotel and Casino adjacent to the San Juan Convention Center. The staff at this hotel is EXTRAORDINARY. Upon checking in, there was a mix-up in the reservations that I accept responsibility for. The wonderful guest agent immediately went to Guest Services Manager Daniela Brandao, who went to extraordinary lengths to straighten it out, and with a smile and pleasant demeanor throughout. She should be praised highly for both her effectiveness and her wonderful attitude.
The next day, something happened that could have been disputed, but instead Director of Rooms Shyam Krishnan immediately responded and showed the same courtesy and kindness as Daniela. She immediately addressed the issue, and treated me like an A-list Star, and went above and beyond to ensure I was not just satisfied, but delighted.
The people make a place---I'm close to 1,500 rooms with the Marriott chain over the last 6 1/2 years--and I have never, ever experienced the EXTRAORDINARY level of service this staff provides, always with a smile The hotel itself is excellent, spacious rooms and an excellent VIP lounge for Platinum and Titanium level guests, serving both full breakfast and heavy h'orderves that are delicious. But, again, people always make the difference--and these people are nothing less than EXTRAORDINARY. When in San Juan--do yourself a BIG favor--stay at the Sheraton San Juan hotel and Casino. You will be not just glad--but delighted--that you did. I'll be staying there again--for a long time to come....
Titanium Elite Member