brightlybob

PointShorting - Problem or Plague?

Blog Post created by brightlybob on Feb 1, 2020

UPDATED 1st February 2020

 

My intention here was simply to post my pointshorting experiences in 2019 - I never intended to continue it into 2020 but I can see many have benefited from this thread by looking at their history and realising a very simple, but uncomfortable truth - Marriott can’t be trusted to post the correct points. 

 

And to add to that, Marriott managed to pointshort me not just once in my four January 2020 stays, but twice. So in the words of painedplatinum this “heartburn inducing” blog will continue into 2020. Prepare to be disappointed!

 

Now, a little history, 2018 ended with me chasing up pointshorting problems on 3 of my final 4 stays of that year and a repeated problem that has beset my entire Marriott membership seemed to have reached near epidemic proportions, those last 3 months of 2018 saw far more stays significantly pointshorted, or just plain missing, than those that actually  posted correctly. And I of course had to chase up Marriotts errors - if indeed they were errors, because let’s face it, pointshorting, if uncorrected has to be a MAJOR saving for hotels. So in 2019 I decided to keep a blog, here, of all instances of pointshorting and the efforts I make to remedy them.

 

I speculated that it could be Insiders quietest ever Blog, though I suspected not! Alas I was right.

 

So 2018 ended with the Marriott Leeds pointshorting me 10,000 points on a pre-Christmas stay, which wasn’t completely rectified till mid January 2019, I asked whether 2019 could begin on an positive note? Bearing in mind Marriotts IT managed to cancel all 2018’s untaken Choice awards despite the fact that everyone had till 14 Jan 2019 of the following year to make their choices, I suspected not... Spoiler - I was right!

 

I checked out of the Marriott Worsley Park on 6 January 2019 asking for paper receipts for both of my 2 rooms and on 8 January Marriott grasped the first opportunity of 2019 to riff me of 5,640 points. Thus the new year began as the old one ended. And so it went on, 12 of my 36 stays in 2019 either went missing or were significantly pointshorted.

 

Now as we all know Marriott prides itself on its consistency but this is NOT a good consistency, but as my 2020 start shows, this consistency remains.

 

2019 Results

 

Jan 04 to Jan 06 Marriott Worsley Park $435 net - 1,127 base points credited - Pointshorted by 5,640 points

Jan 10 to Jan 11 Marriott BexleyHeath - points, night credit and BRG bonus posted correctly

Jan 11 to Jan 12 Renaissance LHR - points, night credit and BRG bonus posted correctly

Jan 31 to Feb 01 Marriott York - spend points correct but 4,000 promo bonus points failed to post

Feb 17 to Feb 18 Marriott Cardiff - points, night credit and BRG bonus posted correctly

Mar 23 to Mar 24 Marriott Canary Wharf - spend points correct but 3,000 promo bonus points failed to post

Mar 24 to Mar 25 Autograph London Dixon - spend points correct but 4,000 promo bonus points failed to post

Mar 30 to Mar 31 Marriott Preston - $330 net - 2,608 base points & no 4,000 bonus  - Pointshorted by 5,211 points

 

So in the First Quarter Marriott Bonvoy pointshorted me 21,851 points

 

Apr 26 to Apr 27. Renaissance LHR - points and night credit posted correctly

Apr 27 to Apr 28. Aloft London Excel - points and night credit posted correctly

Apr 28 to Apr 29. Moxy London Excel - Missing Stay. Nothing credited nor BRG - Pointshorted by 7,800 points

Apr 29 to Apr 30. Marriott Leeds - points, night credit and BRG bonus posted correctly

May 03 to May 04. Marriott Canary Wharf - points, night credit and BRG bonus posted correctly

May 04 to May 05. Marriott Canary Wharf - points, night credit and promo bonus posted correctly

May 24 to May 26. Sheraton London Park Lane - points and night credit posted correctly

May 29 to May 30. Courtyard Budapest - points and night credit posted correctly

Jun 07 to Jun 08. Marriott Preston - spend points correct but 4,000 promo bonus points failed to post

 

And in the Second Quarter Marriott Bonvoy pointshorted me 11,800 points

 

Jul 05 to Jul 06 Sheraton LHR - points and night credits posted correctly 

Jul 08 to Jul 10 Courtyard Gdynia - points and night credits posted correctly 

Jul 10 to Jul 17 Sheraton Sopot - Redemption, incidentals and night credits posted correctly 

Jul 26 to Jul 27 Marriott Leicester - points and night credits posted correctly 

Jul 31 to Aug 02 Marriott Windsor $467 net - 1,713 base points credited - Pointshorted by 6,225 points

Aug 02 to Aug 04 Marriott Windsor $414 net - 1,438 base points & no 2k bonus - Pointshorted by 6,720 points

Aug 04 to Aug 05 Luxury Collection Langley - Redemption, incidentals and night credit posted correctly

Aug 15 to Aug 17 AC Hotel Barcelona Gava Mar - Redemption, incidentals and night credits posted correctly

Aug 17 to Aug 20 Ren Barcelona Fira $1,262 net - 5,354 base points credited - Pointshorted by 13,395 points

Aug 22 to Aug 23 Aloft Liverpool - Points and night credit and BRG bonus posted correctly

Aug 26 to Aug 31 Courtyard Oxford City Centre - Redemption, incidentals and night credits posted correctly

Sep 06 to Sep 07 Sheraton LHR - points and night credit posted correctly 

Sep 09 to Sep 10 Sheraton LHR - points and night credit and BRG bonus posted correctly 

 

So in the third Quarter Marriott Bonvoy pointshorted me 26,340 points

 

Oct 04 to Oct 06 - Marriott Bristol - points and night credits posted correctly 

Nov 13 to Nov 14 - Courtyard Katy, TX - missing stay, only BRG credited - Pointshorted by 2,544 points

Nov 14 to Nov 15 - Courtyard Katy, TX - Redemption, incidentals and night credit posted correctly

Nov 15 to Nov 18 - Marriott Woodlands, TX - points and night credits posted correctly

Dec 08 to Dec 10 - Renaissance London Heathrow - Missing Stay. Pointshorted by 4,995 points

 

2019 was a very quiet Autumn with Bonvoy as IHGs generous Autumn promos have seen me move the vast majority of my business over to them till yearend. My much reduced Bonvoy stay plans should have meant it was easy for Marriott to finish off accurately since they’d have far fewer opportunities to foul-up, alas it didn’t work out that way with half of my 4 paid stays pointshorted - Truly, truly a shameful outcome meaning that in the final 2019 quarter Marriott pointshorted me 7,539 points.

 

All these various shenanigans means Marriott pointshorted me out of 67,530 points in 2019, a truly astonishing outcome! But Marriott is nothing if not consistent - prepare for 2020!

 

2020 Results

 

Jan, 1/nt - Aloft London Excel - points and night credit posted correctly

Jan, 2/nt - Marriott Hamburg - $370 net - 517 base points credited - Pointshorted by 9,700 points

Jan, 2/nt -  Marriott Portsmouth - $221 net - 1,424 base points credited - Pointshorted by 4,200 points

Jan, 1/nt - Marriott Cardiff - points and night credit posted correctly

 

So a 13,900 point deficit start to 2020. Marriott is determined to get the year off to a racing start! 

 

 

 

 

Outcomes