brightlybob

PointShorting - Problem or Plague?

Blog Post created by brightlybob on Jan 7, 2019

UPDATED 9th May 2019

 

I first posted this thread on 7th January 2019, the day after checking out of the Marriott Worsley Park...

 

2018 ended with me chasing up pointshorting problems on 3 of my final 4 stays and a repeated problem that has beset my entire Marriott membership has reached near epidemic proportions, this last 3 months far more stays are significantly pointshorted, or just plain missing, than post correctly. And I have to chase up Marriotts errors - if indeed they are errors, because let’s face it, pointshorting, if uncorrected has to be a MAJOR saving for hotels. So this year I’ve decided to keep a blog, here, of all instances of pointshorting and the efforts I make to remedy them.

 

This could be MRI’s quietest ever Blog, though I suspect not!

 

So 2018 ended with the Marriott Leeds pointshorting me 10,000 points on a pre-Christmas stay, which wasn’t completely rectified till mid January 2019. Can the new year begin on an optimistic note? Bearing in mind Marriotts IT managed to cancel all last years untaken Choice awards despite the fact that everyone had till 14 Jan of the following year to make their choices, I suspect not...

 

I checked out of the Marriott Worsley Park on 6 January asking for paper receipts for both of my 2 rooms and on 8 January Marriott grasped the first opportunity of 2019 to riff me of 5,640 points. Thus the new year began as the old one ended. This consistency is NOT a good thing, Marriott.

 

2019 Results

 

Jan 04 to Jan 06 Marriott Worsley Park $435 net - 1,127 base points credited - Pointshorted by 5,640 points

Jan 10 to Jan 11 Marriott BexleyHeath - points, night credit and BRG bonus posted correctly

Jan 11 to Jan 12 Renaissance LHR - points, night credit and BRG bonus posted correctly

Jan 31 to Feb 01 Marriott York - spend points correct but 4,000 bonus points failed to post

Feb 17 to Feb 18 Marriott Cardiff - points, night credit and BRG bonus posted correctly

Mar 23 to Mar 24 Marriott Canary Wharf - spend points correct but 3,000 bonus points failed to post

Mar 24 to Mar 25 Autograph London Dixon - spend points correct but 4,000 bonus points failed to post

Mar 30 to Mar 31 Marriott Preston - $330 net - 2,608 base points & no 4,000 bonus - Pointshorted by 6,925 points

 

First Quarter Marriott Bonvoy pointshorted me 23,565 points

 

Apr 26 to 27. LHR Renaissance - points and night credit posted correctly

Apr 27 to 28. London Excel Aloft - points and night credit posted correctly

Apr 28 to 29. London Excel Moxy - Missing Stay. Nothing credited nor BRG - Point shorted by 7,800 points

Apr 29 to 30. Leeds Marriott - points, night credit and BRG bonus posted correctly

 

 

Seriously, is all this really accidental, Marriott?

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