It amazes me - after more than 2 million points and LTP - how poorly the Bonvoy systems track stays and invoices. I've more than 50 nights already this year, and the system shows 37. Why? I dunno. Probably because the people running check-out or accounting at various properties don't complete some level of stay validation. I've stays which show 1 night, though the reservation was for 2 rooms, 2 nights, and other stays showing no nights but associated food bonus charges. I am sick and tired of trying to chase these things. And don't even get me going on the discriminatory promotions being run.
The CMO needs to be replaced. Period. End of story.