Past 5,6 years, I received 1 Elite night credit on my Birthday.
This year I didn't get one. (BD was last month)
Called in and the email reply was that "The Elite Birthday credit is not necessarily offered every year. Members are randomly selected and may not receive a birthday promotion each year."
I saw a post dated in the past saying they gave out when calling in but I guess that is not the case anymore?
This is really awful as I am 8 nights short from renewing my Titanium and have planned 7 nights till the year end, but now still 1 night short...