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Charged a deposit without notification?

Question asked by caohnso50 on Sep 10, 2019
Latest reply on Sep 27, 2019 by caohnso50

Has anyone ever been charged a deposit for a stay without any kind of notification?

 

I just did.  I booked a stay for next summer at Le Meridien Bora Bora.  Points + Cash upgrade.  The reservation system didn't mention a deposit, the reservation confirmation doesn't mention a deposit.  I only found out when I noticed a charge on my credit card for $319.16.  I asked communitymanagers if this was kosher and they said i had to call reservations.  I called reservations and they didn't understand it and sent a note to the resort.  I just got an email back from the resort 4 days later and they say..."As mentioned in your reservation confirmation and  details,  a one night  deposit is required in order to guarantee your reservation."  But this is not mentioned anywhere.

 

Can they do this?  Should they be able to do this?

Has anyone else noticed this happening?

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