Is it true that Ritz-Carlton in Grand Cayman does not give anything such as breakfast to a guest who is Titanium level?
Ritz Carlton properties do not grant free Club Lounge access to anyone unless you are a Ritz Credit Card holder and have a certificate to redeem. Titanium benefits at Ritz properties include 1,000 Welcome points and possibly an upgraded room.
I recently stayed at the Westin Seattle as part of a company conference and the check in experience had to be one of the worst that I have ever had. First I waited in a long line (I did arrive to the property around 2:30). After waiting for a while, I was able to be checked in and I was informed that I will receive a phone call once my room was ready (what I would have expected). I joined the conference and later on I received a call that my room was ready. I proceeded to go back to the front desk to pick up my keys at which point the representative asked for my credit card again and issued a room key. The following day while at dinner I received a call from the hotel stating that I haven't checked in to my room. After dinner, I went to the front desk and I informed them that I had checked to my room at which point it was discovered that I was checked in to multiple room. The front desk staff confirmed that he took care of the issue and shortly after I received an email with a zero balance receipt.
During check out I went to the front desk for my final receipt as this was a business trip. The saga begins when I returned home and checked my credit card bill in which it showed a one night bill. I reached to the property via email no response (it was the 4th of July week so I understood). On Friday I spoke with a representative in the billing department who reviewed it and told me that I will receive a phone call on Monday. No phone call was received by 4pm. I went ahead and reached out to the property again at which point I spoke with a representative and explained the entire situation again. The representative informed me that my story did not added up as they were chargers in the mini bar for the room I confirmed I had not checked in. The representative told me that they would have to check log audit to confirm my story. I was a bit offended because I have no necessity to get a room for free (after all I am a titaniumstatus for a reason). Furthermore, the very non-understanding representative informed that he is sending me the bill for the credit card charge. I immediately replied to his email with the original bill I received from the front desk staff. I told the representative that I would expect a response as this is not making any sense to me. Today, I received an email from a guest billing coordinator stating my refund will be processed in the next 5-7 business days and someone finally in that property acknowledged my loyalty status. While the issue was finally addressed, I am highly disappointed on how the property handled this entire situation. I have proceeded to call Marriott Rewards and the very kind representative apologized for the experience and she was kind to offer 6,000 points; however, the point of the matter is the fact that this property needs to improve its customer service for all customers, not just their most loyal ones. I'm hopeful that this terrible experience I have had will change the culture at the Westin Seattle property for all those that stay there in the future. I can assure I will never a be a future guest there and I will ensure that my company no longer books a conference at this location, and for any family and friends traveling in the area, I will let them know to avoid this location at all costs. marriottgonewrong
Ritz-Carlton does not give free breakfast as a Titanium benefit, nor do they give free Club Lounge access. Titanium & Ambassador elites are the only ones eligible for suite upgrades.
You can typically find specials under the “deals & packages” tab on Marriott, where breakfast or other amenities/perks may be included. jere5iah also described Ritz Club Lounge like this:
For those unfamiliar with the Ritz-Carlton, please understand that the company has built its brand around its Club Level, so you'll be happy that others aren't in the lounge with you as upgrades if you paid for the rate. Paying the Club Level rate means you're paying for privacy with understated service at every moment. Elite members aren't able to access the Club Level floor and lounge willy-nilly and you'll be hard pressed to encounter other guests during your stay. The most I've ever encountered in a Ritz Club Level Lounge is about 5 other guests. This means all the employees are there to serve you. And their Club Level lounge staff must be trained in the art of conversation because all are superb at it.
Understand that the Club Level rate includes house keeping twice a day, turndown service (prepare you for sleep), 5 in-lounge buffet presentations throughout the day, free shoe shine, complimentary unpacking and packing services, bellhop service on arrival to help you get situated and settled in (bring you ice), 2 garments steamed and pressed per day, unlimited in-lounge drinks/cocktails 6AM-10PM (lounge hours), complimentary minibar at some hotels, limousine service at some hotels, complimentary use of business machines, upgraded TV entertainment choices. And you get 2 elite night credits for each Ritz night stayed regardless of room rate paid. You won't want to leave the hotel.
As far as the Club Level rate goes, it is pretty consistent across all properties regardless of location since the brand goes to great lengths to protect it. As they say, "The Ladies and Gentlemen of the Ritz-Carlton" would love to have you if you've not yet experienced one of their properties.
By the way, I've seen many SPG and Marriott Rewards members complaining about being on the short end of the merger, but it's really the Ritz-Carlton loyalists with the most to loose. Ritz-Carlton guests pay a premium for a service that is protected from rewards program overexposure. If Marriott International exposes the brand to the same rewards program rules as every other brand in the portfolio, then it will be no different than the St Regis, JW, Conrad, or Waldorf Astoria. I'm not one of them, but there are many Ritz-Carlton Members who have been loyal to the brand for years precisely because it stands apart from those chains by creating a sense of privacy you wont find at any other hotel.
Ritz has always stood semi-detached from the Marriott brand, indeed until the merger last year Ritz had its own separate reward program. Yes, Marriott went to all the effort of running a separate rewards program just for Ritz rather than adding the brand to the Marriott Rewards system. As verysuiteboy has quoted from jere5iah, Ritz “stands apart” from all the other brands.
Now although it’s been folded into the new Bonvoy program, Ritz still “stands apart” with the only guaranteed benefits being your 10 points per $ (plus elite bonus), free internet and 1,000 welcome points. Room upgrades are possible, “subject to availability”. Specifically no elite member gets free lounge access, or as asked by the thread, nor is their any free breakfast benefit.
So no, there’s no free breakfast for elites at Ritz-Carlton properties. I’d admit that Bonvoys breakfast benefit is complex and if you want to know more the best I can do is direct you to this thread The Bonvoy Platinum Breakfast Benefit
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