What's wrong with Lounge access policy?

Discussion created by arnondk on Sep 8, 2018
Latest reply on Nov 14, 2018 by erc

Some properties claim that they'd already closed the lounge but they are still selling CLUB room on the website and refused to provide lounge access to Platinum member by telling customers that it's not concierge/club/executive/signature lounge but something else lounge.  I'm not sure if there is confusion between management and properties. 


Sheraton Hua Hin, Thailand


Courtyard Siem reap


T&C lounge


Have anyone been in this situation? , you can share your experience.