AnsweredAssumed Answered

Lost Marriott Rewards Points

Question asked by mrmarriottfan on Jul 25, 2018
Latest reply on Jul 25, 2018 by arizonatag

I'm hoping someone can help me with some lost Rewards Points. I had opted out of marketing e-mails previously, as I was getting somewhat inundated with marketing messages. Subsequently, the Rewards program terms were changed so that points would expire after a period of time. Because I had opted out of e-mails, I never received any notification of this new policy. Then, when I went to try to book a stay earlier this year, I found that my entire point balance was removed as of 12/31/2017. I was especially surprised by this because I stay at a lot of Starwood properties (I am Lifetime Gold Elite with them), and after the merger, I just assumed staying at Starwood properties would count towards my standing with Marriott as well. If only someone had notified me directly, I could have just transferred my points balance to my Starwood account before they expired.


I tried calling customer service a couple months ago about this matter, but they were not able to help me. Does anyone here have any ideas on how I can get my points back? It was not a huge balance, but still enough for a couple of nights. It is the principle of the matter that causes me more consternation...