AnsweredAssumed Answered

Ritz-Carlton elite member upgrades

Question asked by verysuiteboy on Feb 2, 2017
Latest reply on Sep 11, 2019 by houstonfoodandwine

Has anyone received a meaningful upgrade at RC?  And specifically, has any platinum elite member received an upgrade to a suite?  I've Reviewed the RC elite benefits (regarding upgrades), and for RC the upgrade terms & conditions specifies "Suites are included for Platinum members only".  However, whenever I make a reservation at RC, and I receive the email acknowledgement, under Platinum benefits, it'll say "complimentary upgrade subject to availability, club level & suites excluded"!  So I'm confused because the upgrade policy seems contradictory.