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1 Post authored by: tglazebrook

Do not stay at this Hotel.  I am a Platinum member and when using my points to book a stay for my daughter and grand-daughters dance contest in Ft Worth,  they arrived at 11 pm and the hotel would not honor their stay, even after calling me. They had the wrong last name and did not have my credit card with them. The ironic thing is they were going to charge me a nights stay for a NO SHOW.  The Night Manager Cherry was EXTREMELY rude and uncooperative on the phone.  I hade to find another Residence Inn in Ft Worth for them to stay in,  they finally got to a hotel at 2 am,  courtesy of a very nice Omaha Call center employee who found us a room.    The Ft Worth Courtyard Downtown is a snooty uppity and belligerent hotel.   DO NOT BOOK THERE!!

Dissed  from Houston.