sctravelers

Sheraton Tel Aviv - Not treated well

Blog Post created by sctravelers on Oct 9, 2018

We stayed at the Sheraton Tel Aviv from Sept 7-14. I had received an email prior to our stay asking if we'd like to upgrade to a Seafront room for an extra $30 per nite. I accepted this offer. When we checked in the desk agent (I believe her name was Mila) said it was a complimentary upgrade since I was a gold member. When we checked out we were charged the $30 per nite ($210) as they told us there was no notation in the system of a complimentary upgrade. Not right.
In addition, our room had a very musty/funky odor. On our way out the first evening I told the desk agent. She said she would take care of it. As I walked outside I realized I never gave her our room number. I walked back in and mentioned that to her and she said she knew our room. I asked her what it was and she gave me a wrong room. When I told her our room number she again said she would take care of it. Well, she didn't. I had to call again next day and they sent an ac guy to room to check filter. That wasn't the problem. I called a third time on third day as we had figured out an awful smell was coming from the bathroom sink. They said they would fix it and they changed our room. So, after 3 days of complaining of smell, finally got it resolved and had the inconvenience of repacking and moving. Never comped for a drink or a breakfast.

Not a good way to treat gold members.

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