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Great Customer Support

Posted by rajaselman Apr 20, 2018

Dear Messrs Marriott,


During our stay in Madrid-Spain between the 6th and 13th of April 2018, we have witnessed an excellent service and an outstanding customer support from your staff, Miss Laura Ruiz.


I wanted to bring this to your attention and the attention of the "Marriott Customer services" and I wish that this remark is noted and passed to Laura.


Best Regards,

Raja Selman & family

I am interested in knowing how the 7 night hotel/mileage package that Marriott currently has will change in august?  i.e., will it be offered? and at the current point price? and should I purchase several now so I can use after august?


AND will the 7 night Marriott package I have be good to use at a starwood property after august?

My wife and I were in the Hong Kong International Airport and is amongst the best airports in the world in my opinion. I have visited this airport many times and for anyone who has not, it is bloody huge! This was my wife's first time and I wanted to share my very positive experiences with the Cathay Pacific's First and Business Class Lounges so the thought process was very simple. We had just about 4 hours to experience 3 CP lounges...'The Wing' - Gate 1 as soon as you come though immigration, the NEW BC 'The Deck' near gate 16 and end up at 'The Pier' near Gate 63. However, things changes slightly as you will read below.


First off was The Pier at 1330hr and in my opinion one of the best lounges anywhere because of the view and ambiance. We ate in the restaurant where I had roasted duck and my wife had a chicken dish. As some of you know, I do not drink alcohol so I was on a double espresso mission and my wife tried her usual assortment of champagnes and Chardonnay or Cabernet. We stayed in this lounge for about 45 minutes because she wanted to do a little shopping and I wanted to start making our way to my highly anticipated first experience with the NEW 'The Deck'.


At 1435hrs, 'The Deck' was on the second floor near Gate 16 area. It is a noodle bar mostly with a smaller assortment of alcohol. This was my least favorite and I was disappointed not with just the much smaller size of this BC lounge but the service was poorer as well. You must go to the noodle bar to place your order and then return to get it as they give you one of those buzzer thingy's you would get if you went to an Olive Garden.


There was no doubt I was now really excited to get to 'The Pier' near Gate 63 around 1515hr as it is my favorite lounge within the CP group. I know there is a long appointment line to get a massage so as soon as I got inside, I put my wife's name in but there first appointment was not until 1730hr and we were boarding at 1740hr. They did put her name on a 'cancellation list'. We found a very nice spot next to the window in the bar area looking out a British Airways A380 being prepared. The wife had 2 glasses of champagne and I enjoyed a Fanta. Then it was time to eat again so we went to the restaurant where I ate an Angus Burger (highly recommended and quite popular).


It was now around 1705hr when I noticed on the display board our gate had changed from Gate 63 to Gate 30 and I was a little ticked since I wanted to just hang out and not have to walk another kilometer. So we loaded up our stuff and proceeded to head towards our gate. As we got closer, around Gate 48 but in between the shopping intersection, I noted 'The Bridge' lounge. I had been there years before but totally forgot about it. You go downstairs and we were greeted by two very happy CP folks and I told them this was our 4th CP lounge in less than 4 hours and they both chuckled and said, 'Are you going to go the the 5th one? It is closing at the end of this month. This absolutely peeked my curiosity and they proceeded to to state it was located near Gate 20. Again this is not a small airport and my wife and I both thought no thanks for about a minute or two but then I thought well if we don't at least look at this opportunity, then I know I will wish I had tried at least. So we decided to go for it.


Thankfully, there are many moving sidewalks and as we past our Gate 30 for AA192 at 1725hr, I thought it was not going to happen as I am the type of person who must be first in line and on the plane but as we briskly walked aided by the moving sidewalk, I thought we can do this. We get to 'The Cabin' and you go down an elevator to get to this one. Sweating a little and probably aided by the expressos, we checked ourselves into the lounge. My wife a little worried about getting back to our gate, I walked swiftly through this lounge to say hello and bid farewell since it is indeed closing the end of April.


We got back in the elevator, jumped onto the moving sidewalks in an assisted effort of making it to Gate 30 in time to board only to arrive at 1737hr to find out they had already started boarding our Business Class so we had no line except for the 'screening' prior to boarding the flight. Needless to say, I had a nice glass of water on the plane and was out like a light before we even left the gate.


Who knew you can get so much fun with life challenges.


Five Cathay Pacific Business and First Class lounges in 4 hours. Oh BTW...they stamp your boarding pass each time you enter the lounge.