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All Places > Community Leaderboard > Blog > 2017 > September
2017

twice in the last 3 months I have called Marriott customer service to assist me with a problem at a location,

neither time have I received a return call

on Monday of this week I called at 3 pm cdt,

as of Tuesday at 4.30 pm cdt no return call still,

so, 3,000 nites at Marriott and 9 million points get you nothing, no return call, no service, no honesty, nothing,

loyalty is a one way street with Marriott, I guess that comes from the Marriott family and their one way approach

what a way to treat your best customers, Motel 6 would be proud

Nearly 3,000 nites at Marriott and not 1 person can tell me the truth

just arrived at a Marriott, although made my reservation over 1 month ago, no one told me that no services would be available during my stay, and no discount from the quoted rate

call Marriott to find out the truth and 1 hour later no one would return my call

just one question, how much do I have to spend or home many nites do I have to stay before someone can tell me the truth?