Insiders Terms of Use

Document created by jive-admin on Apr 13, 2017Last modified by jeff.culbertson on Feb 13, 2019
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Marriott Loyalty Program Insiders Terms of Use


About These Terms of Use

These Terms of Use will serve as the "rules of the road" for the Marriott Loyalty Program Insiders community and, of course, include the legal stuff from the lawyers. The community is provided by the Marriott Loyalty Program of Marriott® International, Inc. (Marriott) and may only be used in accordance with these Terms of Use. By joining the community you agree to abide by these Terms of Use. We hope these rules will help all of us avoid any unnecessary bumps in the road ahead.

Moderating of the Community

The Primary Rule

The primary rule when creating a post, or replying to one, is to be relevant and respectful. Just as we would not allow someone to stand in one of our hotel lobbies shouting profanities or engage in other disruptive behavior that upsets guests, we will not allow that type of action here.

Our Use of Moderators

While Marriott assumes no duty to pre-screen or regularly review posted content, the community will be moderated, and the moderators will have the right to hold back or remove any post that they believe violates these Terms of Use. On occasion, messages may be removed several days after they have been posted. In addition, our moderators will generally delete posts that are written in languages other than English, although we continuously evaluate the need for multilingual capabilities.

Responses from Our Moderators

Our moderators may respond to comments either individually or as a cluster of comments on the same topic.

Responses from Marriott Customer Care

The Insiders community is not our primary channel for customer support. We do, however, make an effort to field member issues related to stays and the Marriott Loyalty Program to the appropriate customer support agents.

If you are trying to resolve an issue, please refrain from posting personally identifiable information anywhere in the community. If you have a specific concern or billing dispute, please contact Customer Care for assistance. You should not assume that a posting on this community constitutes notice to Marriott of any such matters or for any legal purposes.

Taking Part in the Community

Access Restrictions for Marriott Employees

With the sole exception of those employees who are designated to participate in the MR Insiders community by Marriott Loyalty Program, Marriott International Associates, employees, and representatives agree not to post, upload, transmit, distribute, store, create, or otherwise publish or republish content on or from the MR Insiders site.

Marriott International employees and representatives also agree not to create identities, or to impersonate other persons or entities, or in any other manner to misrepresent their affiliation with Marriott International.

Get Started

It might be intimidating at first to post a message, or reply to one you've read. No problem. You're welcome to hang out and read posts until you feel comfortable. Of course, we encourage you to join the discussions. We have a very supportive community and we welcome your contributions.

To help you learn about the community and its features, visit our Insiders Help section to find our Getting Started Guide, FAQ's, and to learn about our Insiders Stewards.

Choose an Insiders Name

Before you can post, you must create your profile with Marriott Loyalty Program Insiders and choose an Insiders name. Your Insiders name is a unique and consistent identifier, and may not be a Web site or email address.

Set Preferences for Your Insiders Profile

As a member of the Insiders community, you can customize your avatar, upload a photo of yourself, and even specify your personal preferences for email notifications on community activity. Use the preview tool to see how other Insiders will see your profile when making any changes to your preferences section of your Insiders account.

Being Respectful

It is our goal to maintain a community that is respectful of various views and opinions and is appropriate for Marriott Loyalty Program members. With this in mind, we cannot permit, and will at our discretion remove, posts or links that in our reasonable judgment:

  1. are obscene, promote racism, prejudice, bigotry, hatred or physical harm of any kind against any group or individual;
  2. harass or advocate harassment of another person or organization;
  3. contain nudity, violence, or offensive subject matter;
  4. promote information that you know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
  5. exploit people in a sexual, violent or other manner not respectful of human rights;
  6. further or promote any criminal activity or enterprise, or provide instructional information about illegal activities, such as making or buying illegal products or violating someone's privacy;
  7. solicit passwords or personal information from others for commercial or unlawful purposes;
  8. knowingly introduce viruses, worms, harmful code, or Trojan horses on the Internet; or
  9. involve commercial activities and/or sales without our prior written consent, such as contests, sweepstakes, solicitation of donations, bartering, advertising or pyramid schemes.

To report abuse, simply click the abuse link for the offending thread or reply Stay on Topic. Please keep your replies on topic. Replies to discussions that stray from the subject of the original thread may be branched into their on discussions or may otherwise be removed. To report off-topic or out-dated information, share the offending thread with a community manager and include a brief description of the situation.

Use the Search Feature

Before starting a new thread, please use the search feature to see if there's a recent discussion on your topic. The search field is located in the upper left hand corner of the Marriott Loyalty Program Insiders home page. Keeping information on the same topic confined to as few discussion threads as possible helps members quickly find the information they need.

Create Descriptive Titles

Imagine searching for a new discussion and having to wade through vague titles that may or may not be relevant. Generalities such as "Guess what?" or "Disappointment in France." You can help by making the titles of your posts as specific and descriptive as possible like, "Restaurant Discovery in Boston" or "Avoiding the Crowds at the Louvre." Be as helpful as possible in your titles, and if you want to improve or revise it, you can easily change it.

Welcome Newcomers

Take a moment to welcome newcomers into the Marriott Loyalty Program Insiders community. Since some members hesitate before submitting their first post, being greeted offers important reassurance that their contributions have value.

Suggest Improvements for the Community Itself

Marriott Loyalty Program continues to evolve the Insiders community based upon your feedback. If you have a suggestion that may improve the community, simply start a discussion or create an "idea" within the Community Suggestions topic area. Keep in mind that some changes or enhancements involve significant resources, planning and/or time, so not all can be implemented. We do, however, consider all feedback and integrate the most effective ideas into our plans as best we can.

Nominate and Associate for a Spirit to Serve Award

You can acknowledge those associates that provide particularly commendable service by nominating them for a Spirit to Serve Award through the Insiders community. Marriott associates strive to provide excellent service for each and every guest and they appreciate being acknowledged by you. Award winners receive a customized certificate signed by Bill Marriott and Arne Sorenson. If you're new to the Marriott Loyalty Program Insiders community, you'll need to sign in with your Marriott Loyalty Program account and create your Insiders profile to submit nominations.

Padding Participation Credits

Creating multiple replies or posts with meaningless or minimal information in an effort to increase one's participation score is not permitted. Offending threads and or replies will be removed and participation credits restored.

Respect for Privacy and Persons

Your Privacy

The Marriott Loyalty Program Insiders community respects its members' privacy. None of your personal information will be posted on the Forums unless you post it yourself. We require that you identify yourself as a Marriott Loyalty Program member when posting a comment because we believe that members are experienced travelers who have unique insights to offer each other.

Guard Your Privacy

Please keep your personal information personal. If you want to share your personal information with another member of the community, do so via email or some other private message.

Guard Other Members' Privacy

Please do not post the names, addresses, phone numbers, or emails of community members. This information will be removed by moderators.

Respect Marriott Employees' Privacy

Please respect the privacy of Marriott employees by not referring to them by name.

Don't Make Personal Attacks

We encourage a healthy exchange of opinions. If you disagree with another member, please challenge the opinion or idea — not the person. Personal attacks, insults and "flaming" will not be tolerated. You may challenge others' points of view and opinions, but please do so respectfully and thoughtfully.

Dealing with Personal Attacks

If you feel that you are being personally attacked or harassed, contact a moderator. Please do not retaliate or respond directly.

Reinstate Your Insiders Profile

If you have previously asked for your Insiders account to be disabled, you may reinstate it by emailing By reactivating your profile, you must agree to these Terms of Use.

Respect for Legal Concerns

Copyrighted Content

By posting content to the Marriott Loyalty Program Insiders community, you represent and warrant that you either own or control all of the rights to that content, and that such content does not violate these Terms of Use. Please do not post any content (e.g., photos from search results, book quotes, logos, etc.) that is the property of another individual. We will delete any post that we believe may violate the copyright, trademark or other intellectual property rights of any person or organization.

Our Use of Cookies

We also request membership information to deter automated submission of a post. This community does use a temporary cookie that expires at the end of the session. The cookie will not contain any personal information other than what you provide in your post.

Use of Content

We are devoted to making the Marriott Loyalty Program Insiders a community that encourages a frank and insightful exchange of information among members around the world. We welcome and appreciate your ideas, and hope that you will share your suggestions about how we can improve our service. Marriott owns any and all content posted to the community and reserves the right to use or re-post any comments, ideas, suggestions, photos, products or services posted to this community in its sole discretion without any obligation to compensate the individual or entity that provided the content.

Our Disclaimer

Posts by Marriott Loyalty Program Insiders members do not constitute the official view or opinion of Marriott. You will know whenever you are hearing from Marriott because we will clearly identify the responses of our representatives.

This community is provided on an "as is" and "as available" basis, and Marriott makes no representations or warranties of any kind, express or implied, as to the community's operation or the information, content, or materials included in the community. To the full extent permissible by applicable law, Marriott hereby disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for any particular purpose, and also retains the right to deny access to the Insiders community to any member at any time for any reason. Marriott will not be liable for any damages of any kind arising from the use of or inability to use the community.

Modifications to these Terms of Use

Marriott may modify these Terms of Use at any time, and your continued use of the community signifies your assent to such modified terms.

And Finally...

Thanks for taking the time to look over our Terms of Use. We're pleased that you've decided to be part of the Marriott Loyalty Program Insiders community. We welcome you and look forward to you sharing!


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