Zurich Renaissance Tower Hotel, Switzerland

Document created by hdo_attco on Dec 8, 2017
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I had a very bad experience in this 5 star hotel and am going to share

it with everyone. I checked in around 10pm on Nov 9, 17 (3 nights). On

the morning after, my husband & I went down to lobby to get breakfast

around 8:45am, 45 minutes later he came back to the room and found out

that the cash envelope was left inside his wallet was gone (all cash

/1,140 usd). He reported it to the front office and the manager came in

with IT technician to check the door lock, which showed a housekeeper

opened the lock at 9:05am and my husband came to open it again at

9:43am. We were asking local Zurich polices to investigate and also do a

request fingerprint search + floor hallway camera search but both sides

(hotel manager and 3 police officers) denied my request. The hotel

manager brought the housekeeper who serviced my room and her supervisor

in but of course that lady said "NO", even though her face looked very

pale. After more than an hour interviewing ours and that lady

(separately), everything was gone. And then, late that evening I got a

police report like that: "Die unbekannte Taterschaft entwendet Bargeld

aus einer Umhangetasche, wetche im Hotelzimmer auf dem Burotisch

abgestellt war. Sie fluchtet unerkannt in unbekannte Richtung." I

brought this to get translate from all customers in Lobby they all shook

their head on this story. After 45 minutes have passed after the

incident happened, the front end manager and 3 local police officers

could not find out who is and all customers in lobby said those officers

+ manager tried to cover up to their employee. When police officers and

the manager were in our room, I told them this: I had been through many

many hotels for much traveling and that I made a big mistake to put my

#1 trust in this 5 star Marriott hotel and also to very honest

Switzerland people while all of them were ready to betray mine. Even

though there was proof from when the IT technician retrieved the data of

the times when the door lock was opened which showed the housekeeper was

the one who came into my room in that time frame, they claimed that they

could not find any conclusion. I showed the police report to everyone

and all have had big laugh on it. How about yours?? I would need more

opinions about this. All though will be very much appreciated.

Zurich Police Report is with me now If someone needs to be viewed I can share it any time as a good proof.