Receipt Frustration!

Blog Post created by 286151222 on Dec 10, 2019

Extremely frustrated that I cannot pull a receipt on this website.  The hotel was supposed to email the receipt to me and failed to do so and when I called them this morning, their systems were down.  Instead of asking for my information, they advised me to try to call back later.  I then go to my Bonvoy account and cannot locate my receipt.  If Bonvoy can get all this other content on their website, why can they not get the basics done for their loyal customers?