Posts roll off the board so quickly it's difficult to keep track. Late last year someone posted about the mythical Suite Night Awards aka SNA's. In that conversation, I expressed agreement with the premise that SNA's were "fake" on the basis of perception:
- You rarely if ever hear a reservations agent mention the availability of an SNA as an Elite option/strategy.
- Whenever I requested one, it was denied.
- On the Marriott Bonvoy mobile app there is no reference to one's SNA request (unless it is denied).
- The single instance where an SNA was approved, the approval was rescinded by e-mail.
- When you check-in the agent has no clue when you refer to it as an Elite benefit.
Does perception precede reality? While I read that Marriott Bonvoy created a new Elite level, Titanium and with it Titanium Lifetime, it did not become reality for me until I heard an associate thank me for being a loyal Titanium Elite member at check-in.
I am very pleased to report that perceptions change.
Over the Christmas - New Years' break, I booked 3 nights at the Marriott San Antonio Rivercenter. The first night was cash and the other two using points. At the suggestion of Titanium Elite Reservations, I opted to apply 3 Suite Night Awards understanding that the SNAs would expire at the end of the year and replenish in the New Year.
The big surprise came at check-in. Not only did the agent greet and thank me for being a loyal Titanium Lifetime Elite member, but he also confirmed the approval of the Suite Night Award requests for 3 nights. He said it in a way that caught the attention of other agents who turned their heads.
The takeaway, Insiders is that SNAs deserve an encore!