Fantastic Customer Service  Vienna Marriott

Blog Post created by sfvalue on Dec 23, 2019

While on a trip to celebrate our 25th Anniversary,  careless handling of my husband's wheelchair  by Iberia airlines  damaged  a wheel rendering the  wheelchair unsafe.    I  was reminded the "Europe is Europe",  you can not click on virtually any obscure item on Amazon and get it in  24 - 48   hours.    During our  five day stay  I spent hours in Berlin unsuccessfully trying to have the chair repaired.  Prior to our arrival  I tried to  find a wheelchair repair facility in Vienna. Not surprisingly,  as we were arriving the day before Christmas Eve all repair facilities were closed by our evening train's arrival.


I reached to the Vienna Marriott and a truly outstanding employee  Larrisa G not only secured and reserved a wheel chair for our use in Vienna but reserved on at the next Marriott property we would be visiting  in Munich.  This saved out special vacation!


Even for a Platinum Member that is   exceptional customer service and Larrisa  is a credit to  the Marriott Organization.