While on a trip to celebrate our 25th Anniversary, careless handling of my husband's wheelchair by Iberia airlines damaged a wheel rendering the wheelchair unsafe. I was reminded the "Europe is Europe", you can not click on virtually any obscure item on Amazon and get it in 24 - 48 hours. During our five day stay I spent hours in Berlin unsuccessfully trying to have the chair repaired. Prior to our arrival I tried to find a wheelchair repair facility in Vienna. Not surprisingly, as we were arriving the day before Christmas Eve all repair facilities were closed by our evening train's arrival.
I reached to the Vienna Marriott and a truly outstanding employee Larrisa G not only secured and reserved a wheel chair for our use in Vienna but reserved on at the next Marriott property we would be visiting in Munich. This saved out special vacation!
Even for a Platinum Member that is exceptional customer service and Larrisa is a credit to the Marriott Organization.