Beyond pleased

Blog Post created by titleist3489 on Aug 1, 2019

Great week of travel and received phenomenal customer service. From hotel staff to the Marriott hotline, I'm thrilled. 


Regular at the CY Waterloo, IA, and I had to cancel my second night of a 2 night stay with less than 24 hr notice. No problem at all I questions asked. On a different day, also called to talk about a dirty shower pan with the GM (white pans with texture are tough to clean) and they gave me 1k points just because without me even asking. Bravo to this property. Old John Deere factory that is by far the nicest CY I have been in. Nicer than most Marriott's.


Have a stay next month at the Marriott in DT MSP, MN and received a killer advance member rate so I booked it. Rate just dropped another $13 so I called the elite line to see if they would honor it. Great service with a short hold time and one quick phone call to the hotel, boom, rate matched. $104 after tax!


Had to book a room for my fiance and had no trouble booking that at The Moxy in Uptown MSP, MN. Staff was polite and very accommodating. She had no issue at check in tonight.


Last but not least, I called the Hotel Minneapolis about my upcoming two night stay this weekend to check on their lounge and was offered an upgrade to a Junior Suite. Wow.. I usually have to ask for upgrades anymore (73 nights this year and Lifetime Silver) and couldn't believe it.


Sometimes this Bonvoy program isn't so bad.. As of tomorrow I'll be Titanium Elite with hopes I can reach the qualified spend to reach Ambassador status.