Long Waits on Platinum Reservation Line

Blog Post created by pismopat on Apr 21, 2018

The platinum phone line has a 15+ minute wait on hold.  What's happening with Marriott?  Do they just want to push everyone out to the web site?  I had to call 3 times and hung up twice after waiting 20 minutes.  Finally just watched TV until someone came on.


I hope this isn't a sign of the future of Marriott service, because with this mindset, it will work its way down to the hotels soon enough.