I am posting this to communicate my experience with the combining of Marriott rewards program with the programs from Starwood. Being that Marriott and Starwood merged, I want to give a Four Points a try. Boy was I disappointed. I book the hotel and tried to use my Marriott number. This was the first issue. When I arrived at the hotel, I tried to give them my Marriott number and they said that they couldn't do anything with it. They enrolled me to the SPG program and handed me a card that gave me a website to link the programs. I asked if it would apply to the current stay and they said that it wouldn't. I called the Marriott rewards line and got to speak with someone. They said that information was sent out. I asked when because I didn't receive anything, they said that they didn't have when it was sent out, but it was sent out. They said that there was nothing that they could do. I communicated that this was really poor service and that I what was the process of making a complaint. they said that they could annotate the issue on the account. I let her know that I was not satisfied with the service that I received regarding the status recognition. She said kept referring to the Starwood program as the other program and that there was nothing she could do. This is terrible. I have stayed over 1500 nights at Marriott properties and the service and support I got, makes me want to start staying at other chains. this is due to the point that if I'm getting treated this way, I could only imagine how other people are being treated. Feel free to contact me if there are any questions.