• Properties with Lounge in Manhattan

    Hi,    Does anybody know which Manhattan properties have a Lounge?   Marc
    last modified by luigililio
  • Invoices for stay and Billing Contact

    I have had the worst experience ever so far with Marriott. I stayed at a JW Marriott in Mexico City for a couple of nights. I was checking out early so didn't wait to pick up my invoice, as I assumed I would be able t...
    last modified by amishks
  • Received Physical Standard Award Certificate

    Why I have received physical (paper) standard award certificate listed as specific property  with certificate# and confirmation#. I never ordered these and not sure if Marriott have deducted points from my accoun...
    last modified by takram2000

    Is there a 100 NIGHT ANNUAL CHOICE BENEFIT? It looks like I will reach 100 nights but not the $20,000 minimum spend.
    last modified by isharon
  • The Nines Luxury Collection Portland OR - Anyone stayed here?

    I have a weekend stay coming up in January at  Hotel Downtown Portland Oregon | The Nines, a Luxury Collection Hotel, Portland , I see mixed reviews on other sites, wondering if anyone has experience at this...
    last modified by wmrobins
  • How to dispute added parking charges

    I booked a room for two nights at the Westin Copley Square in Boston at the AAA rate which was supposed to include the cost for valet parking on site. However when I saw my bill at checkout there were additional charg...
    last modified by jayrosario3
  • Careful combining cash with redemption reservations at hotel

    We had 3 reservations with 2 days on cash, next day points and last day cash. When desk agent attempted to combine all 3 at check-in to insure key card for all 4 days, she inadvertently canceled the last night reserva...
    created by j&c
  • Elite Night Credit for Certificate Redemption Stays?

    In the FAQs on the website, there is the question: "Do Award Redemption stays count toward Elite Status?" The answer given is: "Yes. When a Member redeems Points for an Award Redemption Stay at a Participat...
    last modified by angela123
  • Searching for "Pets Allowed" can't be done - Why not an advanced search feature?

    Who else things that that an advanced search feature is needed?   My gripe is that there is no way to easily find a pet friendly hotel property without opening each and every listing when doing a reservation sea...
    created by scottviajero
  • Anyone Else Missing Creation Points?

    April to June this year the Creation Marriott Rewards MasterCard ran a double points promotion but has failed to stump up the full bonus points, to me at least.  Has anyone else had this problem and if so how di...
    last modified by bazza
  • Complaint Escalation - Marriott Rome Flora

    Stayed for 2 nights a few weeks ago.  Lots of spiders found inside the room, around the walls and up at the ceiling.  At least 10 found.  Raised this to the hotel via the Marriott app but no response th...
    last modified by mbpps
  • Marriott Rewards Plus

    I've recently received Titanium Status, and upon attempting to set up my Rewards Plus account with United, I keep receiving the following error message on the website:   "Due to an API issue we were unable to ch...
    last modified by hummeljd
  • Missing Birthday credit night as an elite bonus

    Missing Birthday credit night as an elite bonus - Did not receive my usual link to claim this bonus, anyone can help me with this please?
    last modified by tristan.cheng
  • Why do I get the message: no rooms available when trying to book with the custom cash+points option?

    I am trying to book a hotel using the CUSTOMIZE PAYMENTS Build Your Own Cash + Points Combination option, and I keep getting the message that there are no rooms available and I cannot complete my reservation. I know t...
    last modified by stoneghost69
  • Points Advance warning!!!! If you hold certificates,

    15 days before your Points Advance reservation, your certificates will first be applied to your reservation before points are taken. J&I had a Points Advance stay for 17,500 points on 8/30. At 12:36 this morn...
    last modified by j&c
  • How do I escalate a complaint beyond the customer service black hole?

    I am extremely frustrated and disappointed in the lack of response I am getting from Marriott Customer Service.  I have been dealing with this continuously since my stay back in June with no satisfactory resoluti...
    last modified by kvegas
  • Bohemian Hotels

    I just stayed in the Bohemian on Bay Street in Savannah for 2 nights.  My original reservation was made for 2 nights, but due to a change in plans, I moved my check in a day early and checked out a day earlier, s...
    last modified by donna.hudson
  • Complaint Escalation

    How do I escalate a complaint on a specific property to Marriott Corporate?
    last modified by linan.
  • Where is my rewards number located?

    Why in the world would Marriott make it so hard to find your Rewards Number? Where do I find that? I can't even ask a question without my Rewards Number. It should be top/center on my profile - that is very poor plann...
    last modified by cherylbwilliams
  • Earning points when not an overnight guest/dining?

    Hi...this is my first post:-)  Just wondering what people know as far as earning points...in regard to eating in a property restaurant if not an overnight guest.  That used to be possible in the SPG program....
    last modified by spgforever