• Birthday Elite Night Credit?

    Did Bonvoy end the birthday elite night credit? My birthday came and went in March without the email from Marriott wishing me a happy birthday and gifting me an elite night credit.
    last modified by samchell90
  • Birthday Elite Night Credit

    Hi staff:   my birthday was 15/11 and it has been pasted but I haven’t receive yearly b’day elite night credit.please help to add it. I’ve received it last year.   Xing 
    created by popo
  • Marriott changing cash due on award reservation after confirmed booking??

    On Oct 31st, I booked an award stay at the Equinox (Manchester, Vt) for 3 nights at the end of February 2020. I have an email from Marriott confirming a rate of 160,000 points + resorts fees/valet parking/etc of $224 ...
    last modified by dzimmnj
  • Free night certificate question

    I was wondering if anyone is able to view their expired or used free night certificate under 'Activity' on your account's page. I was looking for my certificate to redeem and it was no longer on my account. Spoke to c...
    last modified by jen009
  • Marriott Ocean Pointe vs Oceana Palms vs Singer Island Marriott ?

    Hello, We have hard time deciding on which hotel to choose for our next vacation and wondering if anybody can give us some input. We would like a beach front property. Full kitchen and washer dryer is a must since w...
    last modified by halfwayaroundtheworld
  • Missing stay no folio

    How does one claim missing nights when not in possession of a folio. It was not available at check out and despite requests to the hotel has not been sent by email. Very frustrating and frankly as an Ambassador member...
    last modified by williston
  • Best way to get a complaint addressed when property Manager fails to help?!

    What is the best way to get a complaint addressed when the Manager of a property fails to help?! I booked a room for 3 nights to attend an event in Boston area in October. Apparently there were two reservations u...
    last modified by suziemart
  • I haven't gotten the birthday stay this year 

    Last year i got the birthday stay but this year not, can Marriott customer service team help me add it back?
    last modified by huqiong163
  • Cannot download bills from website

    I have been trying to download my bills from my Marriott rewards account and it does not allow me to do so at this time.  I have tried different browsers and still no luck.  Is there a reason this feature do...
    last modified by drutz92
  • Not getting Enhanced Internet

    As a platinum elite member, one of the perks is getting free enhanced internet at every Marriott property. Anytime I stayed at a Marriott property before, I would get to choose which internet option I wanted to go wit...
    last modified by doublea858
  • What does Front End Parking only mean?

    I am at the Sheraton Erie Bayfront and their parking garage says Front End Parking only.  Problem is I have no idea what that means.  I did ask the front desk clerk if there was anything I needed to know abo...
    last modified by missgee
  • Points used to cover "Extra Person  Charge??"

    Been doing some research on extra person charges and didn't see this covered.   My family (spouse and son(16)) are planning a trip to Munich and Stuttgart next spring.  I am booking using points (Platin...
    last modified by kirkdbohn
  • Courtyard extra points offer

    It did not say it on my phone but the 2000/night courtyard offer requires you enter a special code.  So now I enter the code but on the website, I see rooms available at a higher price to get the 2000 points?...
    created by texsnyder
  • Is Marriot's Server Being Stubborn With You?

    I've been seeing the screenshot below for the last 5 days.  Anyone else had the same problem? It's not browser related because I get the errors with Firefox and IE on a PC, and similar errors on an iPhone and iPad.
    last modified by idt
  • No luck using SNA’s

    I have not had any luck using my SNA’s. I have tried attaching to reservations, only to be declined. I have tried using on award nights and on paid nights, both in Europe and in the US, from one to five nights. ...
    last modified by beachmom333
  • Cancelled reservation wrongly billed by hotel, any advice?

    Hi, I have an online reservation cancelled within 24 hours but still got billed by the hotel.  After discussing with the hotel over the issue, they admitted making a mistake and agreed to do a refund.  Today...
    last modified by philw
  • Points Chasing & Missing Folios

    Sometimes I don’t have the energy to deal with one more issue I shouldn’t have to deal with but... here goes.   I had reserved two rooms for a two-night stay at the Aloft in Liverpool.  When p...
    last modified by missgee
  • No Points or Nights

    This is the first time this has happened to me, so I am wondering if the rules have changed.  My company booked me into a Courtyard Marriott and after the stay I found that I was not going to receive any points o...
    last modified by bjk
  • Minimum Age Requirements

    Hello! I am trying to book a hotel with the Springhill Suites by Marriott Seattle Downtown/ S Lake Union for a weekend trip with my friends. I am currently 20 years old but I read on expedia that you have to be 21 to ...
    last modified by prchang
  • elite night and membership level cut off at the end of each year

    If I fulfill my annual 50th elite member night by checking out a stay on Dec 31, 2019, but the 50th elite night won't be posted until Jan 1 or Jan 2, 2020. Will I still be eligible to get the Platinum status? Tha...
    last modified by psu4