• Birthday Elite Night Credit?

    Did Bonvoy end the birthday elite night credit? My birthday came and went in March without the email from Marriott wishing me a happy birthday and gifting me an elite night credit.
    samchell90
    last modified by samchell90
  • Birthday Elite Night Credit

    Hi staff:   my birthday was 15/11 and it has been pasted but I haven’t receive yearly b’day elite night credit.please help to add it. I’ve received it last year.   Xing 
    popo
    created by popo
  • Marriott changing cash due on award reservation after confirmed booking??

    On Oct 31st, I booked an award stay at the Equinox (Manchester, Vt) for 3 nights at the end of February 2020. I have an email from Marriott confirming a rate of 160,000 points + resorts fees/valet parking/etc of $224 ...
    dzimmnj
    last modified by dzimmnj
  • Free night certificate question

    I was wondering if anyone is able to view their expired or used free night certificate under 'Activity' on your account's page. I was looking for my certificate to redeem and it was no longer on my account. Spoke to c...
    jen009
    last modified by jen009
  • Marriott Ocean Pointe vs Oceana Palms vs Singer Island Marriott ?

    Hello, We have hard time deciding on which hotel to choose for our next vacation and wondering if anybody can give us some input. We would like a beach front property. Full kitchen and washer dryer is a must since w...
    halfwayaroundtheworld
    last modified by halfwayaroundtheworld
  • Missing stay no folio

    How does one claim missing nights when not in possession of a folio. It was not available at check out and despite requests to the hotel has not been sent by email. Very frustrating and frankly as an Ambassador member...
    williston
    last modified by williston
  • Best way to get a complaint addressed when property Manager fails to help?!

    What is the best way to get a complaint addressed when the Manager of a property fails to help?! I booked a room for 3 nights to attend an event in Boston area in October. Apparently there were two reservations u...
    suziemart
    last modified by suziemart
  • I haven't gotten the birthday stay this year 

    Last year i got the birthday stay but this year not, can Marriott customer service team help me add it back?
    huqiong163
    last modified by huqiong163
  • Cannot download bills from website

    I have been trying to download my bills from my Marriott rewards account and it does not allow me to do so at this time.  I have tried different browsers and still no luck.  Is there a reason this feature do...
    drutz92
    last modified by drutz92
  • Not getting Enhanced Internet

    As a platinum elite member, one of the perks is getting free enhanced internet at every Marriott property. Anytime I stayed at a Marriott property before, I would get to choose which internet option I wanted to go wit...
    doublea858
    last modified by doublea858
  • What does Front End Parking only mean?

    I am at the Sheraton Erie Bayfront and their parking garage says Front End Parking only.  Problem is I have no idea what that means.  I did ask the front desk clerk if there was anything I needed to know abo...
    missgee
    last modified by missgee
  • Points used to cover "Extra Person  Charge??"

    Been doing some research on extra person charges and didn't see this covered.   My family (spouse and son(16)) are planning a trip to Munich and Stuttgart next spring.  I am booking using points (Platin...
    kirkdbohn
    last modified by kirkdbohn
  • Courtyard extra points offer

    It did not say it on my phone but the 2000/night courtyard offer requires you enter a special code.  So now I enter the code but on the website, I see rooms available at a higher price to get the 2000 points?...
    texsnyder
    created by texsnyder
  • Is Marriot's Server Being Stubborn With You?

    I've been seeing the screenshot below for the last 5 days.  Anyone else had the same problem? It's not browser related because I get the errors with Firefox and IE on a PC, and similar errors on an iPhone and iPad.
    idt
    last modified by idt
  • No luck using SNA’s

    I have not had any luck using my SNA’s. I have tried attaching to reservations, only to be declined. I have tried using on award nights and on paid nights, both in Europe and in the US, from one to five nights. ...
    beachmom333
    last modified by beachmom333
  • Cancelled reservation wrongly billed by hotel, any advice?

    Hi, I have an online reservation cancelled within 24 hours but still got billed by the hotel.  After discussing with the hotel over the issue, they admitted making a mistake and agreed to do a refund.  Today...
    philw
    last modified by philw
  • Points Chasing & Missing Folios

    Sometimes I don’t have the energy to deal with one more issue I shouldn’t have to deal with but... here goes.   I had reserved two rooms for a two-night stay at the Aloft in Liverpool.  When p...
    missgee
    last modified by missgee
  • No Points or Nights

    This is the first time this has happened to me, so I am wondering if the rules have changed.  My company booked me into a Courtyard Marriott and after the stay I found that I was not going to receive any points o...
    bjk
    last modified by bjk
  • Minimum Age Requirements

    Hello! I am trying to book a hotel with the Springhill Suites by Marriott Seattle Downtown/ S Lake Union for a weekend trip with my friends. I am currently 20 years old but I read on expedia that you have to be 21 to ...
    prchang
    last modified by prchang
  • elite night and membership level cut off at the end of each year

    If I fulfill my annual 50th elite member night by checking out a stay on Dec 31, 2019, but the 50th elite night won't be posted until Jan 1 or Jan 2, 2020. Will I still be eligible to get the Platinum status? Tha...
    psu4
    last modified by psu4