• Birthday Elite Night Credit?

    Did Bonvoy end the birthday elite night credit? My birthday came and went in March without the email from Marriott wishing me a happy birthday and gifting me an elite night credit.
    last modified by samchell90
  • Two free night certificates but only shows one.

    Hello All,   I have two free nights certificates but it only shows I have one certificate and only able to use one when I try to book.   Is this error or I'm only allow to use one certificate at a time. &...
    last modified by xxmichaelxx
  • Marriott Bonvoy app update problem

    I have just updated the Marriott Bonvoy app to the latest version 9.13.1 and now the app is not opening at all on my iPad running ios9 despite working perfectly previously. The previous version is still working on my ...
    created by theatregoer
  • Cannot download bills from website

    I have been trying to download my bills from my Marriott rewards account and it does not allow me to do so at this time.  I have tried different browsers and still no luck.  Is there a reason this feature do...
    last modified by drutz92
  • Asked to pre-pay through a 3rd party and send a screenshot receipt?

    Since rates are quite low right now I booked a pre-pay rate at the Marriott Ocean Park in HK for tomorrow night.   I booked through the Marriott site, which has my card info so I expected that they would just go...
    last modified by 7
  • How do you access Direct Messages older than 6 months?

    Community Managers or knowledgeable posters, how do I access some direct messaging that was done more than 6 months ago?  I had some very helpful information from you all that I want to retrieve. Thank you.
    last modified by ready4atrip
  • terrible customer service about No-blackout

    Till now, i called customer service hotline 6 times but only repeat "No-Blackout dates" policy again and again. What is the right channel to ask for support about this? first call: I want to redeem free rooms by poi...
    last modified by alexlihk
  • Insiders profile

    How can I edit my insiders profile?
    last modified by ferdi
  • DdPromtion Questiond

    Question about boundless promotion. It gives points for stays of 2 nights or longer within the promotion period.  What happens if you have a stay that starts before the end of the promotion but ends after it clos...
    created by jmessi1
  • Marriot Boundless and Amex Brilliant Credit Cards

    I finally applied for an American Express Brilliant card with 75k points offer after $3k in purchases. Also, I have an existing Marriott card with Chase (from 4 years ago) and received an offer to upgrade for two 35k ...
    last modified by penguinizer
  • Number of Elite Night's is Off

    Hi,   I was going through my list of stays this year and found that my number of elite nights stays is off by 3.  My history of stays this year is correct so I'm not missing any stays. Its just that the num...
    last modified by jmessi1
  • If it is still available 35% off for F&B in Asia Pacific for Marriott Staffs?

    Since 2017 January, there is a new special discount for Staff for visiting Asia Pacific F&B for 35% off. If it is still available? Where can I get the supporting? Thank you for your help
    last modified by colin.jw.ao
  • Trust Information

    I am trying to find information that would be helpful in setting up a trust for my timeshares.
    last modified by dwlujan
  • Properties with Lounge in Manhattan

    Hi,    Does anybody know which Manhattan properties have a Lounge?   Marc
    last modified by luigililio
  • Invoices for stay and Billing Contact

    I have had the worst experience ever so far with Marriott. I stayed at a JW Marriott in Mexico City for a couple of nights. I was checking out early so didn't wait to pick up my invoice, as I assumed I would be able t...
    last modified by amishks
  • Received Physical Standard Award Certificate

    Why I have received physical (paper) standard award certificate listed as specific property  with certificate# and confirmation#. I never ordered these and not sure if Marriott have deducted points from my accoun...
    last modified by takram2000

    Is there a 100 NIGHT ANNUAL CHOICE BENEFIT? It looks like I will reach 100 nights but not the $20,000 minimum spend.
    last modified by isharon
  • How to dispute added parking charges

    I booked a room for two nights at the Westin Copley Square in Boston at the AAA rate which was supposed to include the cost for valet parking on site. However when I saw my bill at checkout there were additional charg...
    last modified by jayrosario3
  • Elite Night Credit for Certificate Redemption Stays?

    In the FAQs on the website, there is the question: "Do Award Redemption stays count toward Elite Status?" The answer given is: "Yes. When a Member redeems Points for an Award Redemption Stay at a Participat...
    last modified by angela123
  • Anyone Else Missing Creation Points?

    April to June this year the Creation Marriott Rewards MasterCard ran a double points promotion but has failed to stump up the full bonus points, to me at least.  Has anyone else had this problem and if so how di...
    last modified by bazza