• Buy Points at 30% discount by 10/18

    A quick reminder of this soon-to-expire Marriott promotion. C   Storefront 
    created by j&c
  • TV Access for the Internet

    So here’s a question, since being a leader in giving us Internet TV, the programming has shrunk substantially from offering NetFlix, Hulu, HBO Go and or Showtime to Netflix, Pandora (huh?) and Crackle whatever t...
    created by shawn1315
  • Before you cancel points then rebook, SYSTEM UNSTABLE

    I have screenshots for a reservation on points that I went to cancel - including number, dates and points to be returned to J's account - but when the cancellation numbers returned, a different reservation was cancell...
    last modified by j&c
  • Phone numbers for Marriott Customer Service

    Anyone have a Tried and True or favorite phone number? I'm planning to start my calls with (800) 321-7396. C   What I found in my phone number search - hopefully save you the time researching (YMMV): In Te...
    last modified by j&c
  • 5 Points Advance reservations made prior to 9/14 deadline - that's today - will be honored at RATE and ROOM booked

    Clarification this morning 9/13 from communitymanagers Whitney https://insiders.marriott.com/message/286991?commentID=286991#comment-286991   that 5 Points Advance reservations made prior to S...
    last modified by j&c
  • ALL Points Advance after 9/14 at prevailing rate when points are redeemed

    "With Points Advance, you are reserving your room, but your rate will be subject to change until all required points are earned and is the points are attached to your reservation." (emphasis, mine but language is Marr...
    last modified by j&c
  • Chase Marriott credit card - not getting bonus points on stays

    Hello. I have the, now discontinued, Chase Marriott Premier Plus credit card that grants 6x points on Marriott hotel stays. It has happened now twice that my stays at Avenue of the Arts Costa Mesa (CA, USA) has not be...
    last modified by chango71
  • Points Advance after 9/14 video

    Marriott Bonvoy Redemptions 
    created by j&c
  • Help!  Clueless! 

    Should I upgrade to boundless.   I am attaching my night stays and elite credits.  We are platinum elites.  I don’t think I could make it there without the 3000= elite night benefit.  What sh...
    last modified by brookewalker1
  • The Nines Luxury Collection Portland OR - Anyone stayed here?

    I have a weekend stay coming up in January at  Hotel Downtown Portland Oregon | The Nines, a Luxury Collection Hotel, Portland , I see mixed reviews on other sites, wondering if anyone has experience at this...
    last modified by wmrobins
  • Careful combining cash with redemption reservations at hotel

    We had 3 reservations with 2 days on cash, next day points and last day cash. When desk agent attempted to combine all 3 at check-in to insure key card for all 4 days, she inadvertently canceled the last night reserva...
    created by j&c
  • Searching for "Pets Allowed" can't be done - Why not an advanced search feature?

    Who else things that that an advanced search feature is needed?   My gripe is that there is no way to easily find a pet friendly hotel property without opening each and every listing when doing a reservation sea...
    created by scottviajero
  • Marriott Rewards Plus

    I've recently received Titanium Status, and upon attempting to set up my Rewards Plus account with United, I keep receiving the following error message on the website:   "Due to an API issue we were unable to ch...
    last modified by hummeljd
  • Points Advance warning!!!! If you hold certificates,

    15 days before your Points Advance reservation, your certificates will first be applied to your reservation before points are taken. J&I had a Points Advance stay for 17,500 points on 8/30. At 12:36 this morn...
    last modified by j&c
  • How Far Can Customers Be Pushed Before Their Heads Explode?

    Everyone Hates Customer Service. This Is Why. - WSJ   Interesting article.  Instead of mining data to help master the challenge of how to improve customer service, are companies instead using data analy...
    last modified by pluto77
  • Spirit to Serve Award nomination

    Here is the link to nominate Marriott associates who provide outstanding customer service for the Spirit to Serve Award. C Spirit to Serve  Nominate an associate for a Spirit to Serve award. You&...
    last modified by j&c
  • Ownership stays will count toward higher membership?

    I recently received this e-mail from Vistana and what really caught my attention was the part that says:     •  For the first time ever, Owners will now earn credit on their ownership stays t...
    last modified by ma_xavier
  • Embarrassing moment compensation?

    I'm embarrassed to even talk about this moment. I have been very hesitant to talk to people about it and really didn't want to call Marriott to relive it. But, I haven't been able to get this out of my mind and i'd li...
    last modified by disneymkvii
  • Getting the Green Choice Credit

    Dear Marriott,   Please tell me how I--and so many other loyal customers--can be certain to have the Green Choice points credited with my stay. I've signed up on the app upon check in, asked the front desk to ve...
    last modified by spgrocks
  • Room preference not available with points

    I travel with my special needs son. Due to his needs we prefer  suites where the bedroom is separate from kitchen/living room. When I try to reserve using points, I almost always find that the only options s...
    last modified by knipp4la