• Careful combining cash with redemption reservations at hotel

    We had 3 reservations with 2 days on cash, next day points and last day cash. When desk agent attempted to combine all 3 at check-in to insure key card for all 4 days, she inadvertently canceled the last night reserva...
    created by j&c
  • Searching for "Pets Allowed" can't be done - Why not an advanced search feature?

    Who else things that that an advanced search feature is needed?   My gripe is that there is no way to easily find a pet friendly hotel property without opening each and every listing when doing a reservation sea...
    created by scottviajero
  • Phone numbers for Marriott Customer Service

    Anyone have a Tried and True or favorite phone number? I'm planning to start my calls with (800) 321-7396. C   What I found in my phone number search - hopefully save you the time researching (YMMV): In Te...
    last modified by j&c
  • Spirit to Serve Award nomination

    Here is the link to nominate Marriott associates who provide outstanding customer service for the Spirit to Serve Award. C Spirit to Serve  Nominate an associate for a Spirit to Serve award. You&...
    last modified by j&c
  • Not getting Enhanced Internet

    As a platinum elite member, one of the perks is getting free enhanced internet at every Marriott property. Anytime I stayed at a Marriott property before, I would get to choose which internet option I wanted to go wit...
    last modified by doublea858
  • Missing Stay Follow Up

    I need to speak to someone a missing stay request.  I submitted it yesterday and it was answered; however, I was told that it is reflected on my account when it is not.  This has been a HORRIBLE process!...
    last modified by etodd1215
  • Have PointSavers been discontinued?

    No U.S. or International properties are listed at Book with PointSavers | Marriott Bonvoy . Is it my browser? IT issue? communitymanagers? C 
    last modified by j&c
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    last modified by byz88876
  • I need help and no one is willing to listen or help me!!

    Hi I'm at the end of my rope and is hoping someone is willing to help me here.    I have been traveling for work weekly for the past 6 years and have had good service with Marriott but I have had this issue...
    last modified by tian.zhang99
  • Screen shot, screen shot, screen shot!

    You know the saying, "location, location, location," right? My new mantra is screen shot, screen shot, screen shot when reserving at a Marriott property. C
    last modified by j&c
  • Cannot download bills from website

    I have been trying to download my bills from my Marriott rewards account and it does not allow me to do so at this time.  I have tried different browsers and still no luck.  Is there a reason this feature do...
    last modified by drutz92
  • How do I escalate a complaint on my displeasure at Mira moon Hong Kong

    I have opened the ticket with 99409241 at the official Marriott website. I found out dirt on my bed while packing my stuff for check out. I’ve been staying at Marriott for many years. I think you can check the c...
    last modified by minwookim
  • My Insider profile shows incorrect status

    I have been platinum elite member but my insider profile shows me as gold.  How do I update my insider status to platinum?
    last modified by gambit
  • Refer a friend not working

    Hi,   for the last 3 weeks refer a friend website not working for me, I have referred few friends but non of them got it, is there any solution for this? another way to refer a friend and get bonus points?
    last modified by pif86.pif86
  • Folio Download Function Unresponsive

    As many of you know there is a "Download" button next to each confirmed stay under "Activity" on your Marriott Rewards splash page. Has this button ever actually worked? I've never been able to get it to work...&...
    last modified by houstonfoodandwine
  • Marriott Website - Can’t book on site with Adblock. W.T.F. Marriott!?!?

    Round and round in circles now....over and over... a BS “An unexpected error has occurred” error message keeps occurring when attempting to book a room on Marriott.com when using  Chrome for iOS ...
    last modified by realroomserviceplease
  • 200$ Hotel in Times Square for Platinum member

    Hi All,    I saw few posts about great Marriott hotels in NYC. most of them are out of my budget. What hotels can feet my budget and maybe I can get upgrade for nicer room suite? my dates: 16-23/01/19 &#...
    last modified by pif86.pif86
  • Website flaws

    1. Has anyone noticed that there is no "Sort by" : Price option when looking for hotels in a given city? Seems like a pretty important sort criteria that used to be there in previous version.  2. The Marriott In...
    last modified by dlchase98
  • Hotel in NYC, up to 300usd (November)

    Hi All,   any recommendation for hotel in NYC, up to 300usd, 7 nights in November. location should be around Times Square.   Thanks
    last modified by pif86.pif86
  • Flexible Date Search for SPG Properties

    Someone had mentioned that flexible date search functionality won't be enabled for SPG properties until after the 1st. For those of you trying to get a bargain at the St Regis, have you been using Google to search the...
    last modified by jere5iah