Now Live: Off-Peak and Peak Redemption Rates

Blog Post created by communitymanagers on Sep 14, 2019

Hi Insiders,


Starting today, all 7,000+ hotels participating in our program will offer three redemption levels for free nights: Off-Peak, Standard or Peak rates. You will begin to see these new rates appear when you search for hotels and check the “Use Points” box on and the mobile app. It will take a few hours to fully update our servers, but while this is happening you will still be able to book award stays.


Get a sneak peek—below are examples of when we expect some popular destinations to offer Off-Peak rates. Please note, rates may vary by day of the week and larger markets – like New York – may be divided into submarkets. Award rates will be updated monthly to reflect market conditions.


  • Bali: November 2019 through mid-December 2019, mid-January 2020 through March 2020
  • Many European cities: Primarily November 2019 through March 2020
  • California Wine Country: Mid-November 2019 through April 2020
  • New York: January and February 2020
  • Maldives: May 2020 through June 2020 and the end of August 2020 through early October 2020
  • Capetown: May 2020 through August 2020
  • Costa Rica: August 2020 through October 2020


As a reminder, any reservations booked with points made prior to today will remain at the reserved Standard redemption rate. However, if you need to change that reservation, you may see a new redemption rate when you rebook. If the hotel you booked moves into Off-Peak, you can rebook at the new, lower redemption rate and then cancel the original reservation (standard cancellation time periods apply).


Start exploring—when searching for a hotel, select “Flexible Dates” in the dates field to explore a hotel’s redemption availability calendar. This is a great way to find the best rates to redeem your points at a particular hotel. In addition, we will introduce new and improved search functionality in the coming weeks. You will be able to search for award stays with enhanced filters, by point range and quickly access a hotel’s flexible date finder. More details about this will be coming soon.


Explore what’s new and redeem your points




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