Marriott Rewards Scheduled Maintenance Alert

Blog Post created by communitymanagers on Aug 8, 2018

New loyalty benefits are on the way! As you know, our three loyalty programs will become one on August 18. We're working hard to ensure a smooth transition, and we wanted you to be aware of a few planned outages so that you can plan accordingly. These outages will impact, the Marriott and Ritz-Carlton mobile apps and our call centers.  


  • Starting tonight you may experience temporary disruptions logging into your Rewards account or using points. These outages are scheduled during the overnight hours Eastern Time (ET). These outages will not impact or the SPG mobile app.  
  • Our systems will also be down much of August 18, starting in the early morning hours Eastern Time (ET), in an effort to launch your new program and member experience.

Thank you so much for your patience as we transition to one new program for you. For more information, visit where you can explore the new program and benefits launching on August 18. Please feel free to share your feedback, and we’ll do our best to answer your questions.