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Announcing Starwood® + Marriott® — Link Your Rewards and SPG Accounts for Instant Status Match

Blog Post created by communitymanagers on Sep 23, 2016

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We’re excited to share the news with you — Starwood Hotels & Resorts® and Marriott International® have joined to become the world’s largest hotel company. And connecting you to a new world of opportunities is at the top of our list.


We’re thrilled to announce account linking is now live! Through the merger we’ve linked our three award-winning loyalty programs — now you can too! — giving you access to benefits, recognition and experiences everywhere.


Simply link your Rewards and SPG accounts to get:

  • Elite Status Match – Instantly match your highest status in either program
  • Points Transfer – Earn your points in one program, transfer them to the other so you can explore more amazing destinations


This is just the beginning. We’re working to build the world’s best loyalty program, while giving you powerful advantages now. Keep what you love. Enjoy the benefits you’ve come to expect – in not just one program, but two.

 

Link accounts

 

Delighted? We hope so. Have questions? We thought so. We’ve rounded up some of the top merger FAQs for you. You can also view our full FAQs.


Loyalty Programs

Will Rewards and SPG be turning into one program?

These are two of the best programs in the industry, and we want you to benefit from everything that makes SPG and Rewards great. We don’t anticipate that the two programs will come together before 2018, and we will keep you informed of any updates. In the meantime, there’s no change to how you book reservations, manage your accounts or earn Elite night credits, points and miles in the current programs. 

 

What happens to my existing Rewards points or Starpoints?

Your Rewards points will live in your Rewards account and your Starpoints live in your SPG account. The programs will continue to operate as separate entities for some time. In fact, we don’t expect the programs to merge until 2018. You’ll use Rewards points on Marriott.com or RitzCarlton.com and Starpoints on SPG.com. You can’t use one program’s points directly within the other program, but once you’ve linked accounts, you can transfer them between your accounts in order to redeem across the combined portfolio.

 

Can I earn Rewards Elite night credits for staying at an SPG participating hotel (or vice versa)?

Because the programs remain separate, you earn Elite nights in the program associated with the hotel you’re staying at. For example, if you spend two qualifying nights at a Sheraton®, the credits apply to your SPG account, not your Rewards account.

 

How can I see my Rewards and SPG information in one place?

In short: You can’t. At least not right now. Since they’re still two separate programs, your Rewards and SPG account balances and reservations won’t be combined and won’t appear in one central place. Log into Rewards to see activity in that account; log into SPG to see your account information there.

 

Reservations

How do I book a Starwood Preferred Guest® (SPG®) participating hotel now that the companies have combined?

For now you should continue to book your stays at SPG participating hotels the same way you always have — such as visiting SPG.com or using the SPG App. We’ll let you know when that changes in the future.

 

Does anything change with a reservation that I previously made at a hotel in the Marriott®, Ritz-Carlton® or Starwood® portfolios?

No. Your existing reservations won’t change at all.

 

Will I see all of my reservations for Rewards and SPG participating hotels in the Marriott, Ritz-Carlton or SPG apps?

You’ll see your reservations for Rewards hotels in the Marriott and Ritz-Carlton apps and reservations for SPG participating hotels in the SPG App.

 

Linking Accounts

Will my accounts link automatically?

No, they will not. While we think it’s a good idea to link your accounts, the decision is up to you. You must initiate Account Linking at Marriott.com, RitzCarlton.com or SPG.com; otherwise, your accounts will continue to operate as they did previously.

 

Does linking my accounts merge them into one account?

No. For now your accounts are still separate: one for Rewards, one for SPG. Linking creates a connection between them to allow for Status Matching and Points Transfer.

 

What happens if I don’t link my accounts?

You don’t have to link your accounts. If you don’t, your current Rewards and SPG status will remain unchanged. You won’t be able to receive status matching across the programs or transfer points without linked accounts.

 

Status Match

Here’s the full breakdown*:

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*Note: This applies to your highest non-promotional status level.

 

How do I get a Status Match?

Status Match is automatic — you just need to link your accounts. Once your accounts are linked, you’ll see a message that confirms the link and your Status Match across accounts. Your online accounts and mobile app will then reflect your updated status in both programs. It may take up to 24 hours for your Status Match to reflect on upcoming or current stay details.

 

If my Rewards Elite status is higher than SPG, will I get the same level of status at SPG? What about from SPG to Rewards?

Yes! While the two programs are still separate, once you link your accounts the program where you have lower status will automatically increase to match your higher level status in the other program. It doesn’t matter if your Rewards or SPG level is higher. Both programs will recognize you at the higher level.


Have more questions? View our full FAQs – and be sure to link your accounts to enjoy the best of all worlds.

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