Announcing Three New Benefits: Experiences Marketplace, Elite Concierge Service, Guaranteed Late Checkout

Blog Post created by communitymanagers on Apr 19, 2016



Insiders, we’re excited to give you a preview of our latest benefits – three ways to help make travel more personal, seamless and focused on what you love. Be watching for these in May:

Experiences Marketplace

Beginning in late May, use your points to purchase curated experiences and one-of-a-kind opportunities for discovery — across four categories, including sports, culinary, entertainment and lifestyle.

Elite Concierge Service

Starting in late May, we’ll pair an initial group of Elite members with an Elite concierge who will offer seamless service — anticipating personal preferences, reserving on-property amenities like dining, spa and golf, and making arrangements for special occasions. We’ll use feedback from this early group of “charter members” to help us refine the program for improvement.

Guaranteed Late Checkout

The guaranteed late checkout benefit will be available to Gold and Platinum Elite members of both Marriott Rewards and The Ritz-Carlton Rewards who will enjoy a more seamless travel experience when planning their trip. These members will receive a guaranteed late checkout, which could be as late as 4pm. Members can request the late checkout when making a reservation by phone, when checking in using the Marriott Mobile app, or upon arrival at the hotel. This benefit is available at all fully participating Marriott Rewards hotels with the exclusion of resorts, convention hotels and Marriott Vacation Club. Marriott Rewards and The Ritz-Carlton Rewards will continue to offer Silver Elite members the benefit of requesting late checkout on their day of departure. Guaranteed late checkout launches globally on May 16.


Learn more about these new benefits >>