We would like to introduce you to a new and helpful resource for the community and Marriott Rewards member as a whole - the new Customer Advocacy blog will provide timely tips and step-by-step guides on using the Marriott Rewards website, Marriott Rewards redemptions or reservations, and even updates on mobile applications.
As an Insiders, you can “follow” the blog to receive updates on new posts within your Activity page. Or from the blog’s homepage, you can at any time scroll through the various blog posts or filter by tags like mobile_apps, my_account, bug_update for specific information.
KristineS will regularly update this blog based upon member questions or issues observed from across our Customer Care organization. She’s a Marriott associate and a member of Marriott’s Customer Advocacy team. So whether you pose a question through our online chat tool, over the phone or via email, our Customer Advocacy team looks for any trends or difficulties in using Marriott.com, My Account or our Mobile apps and will keep you up to date through this blog.
Please contact Customer Care for inquires about your Marriott Rewards account or a recent stay.